RoseMary Abonyo

I am a resourceful, tech-savvy customer support and implementation professional with over three years of hands-on experience delivering onboarding, troubleshooting, and customer success in fast-paced global environments.

I have a proven track record of managing multiple projects, improving service workflows, and providing user training with empathy and precision, including achieving a 95% customer satisfaction rate and reducing response times by 20% through cross-functional collaboration.

My technical strengths include CRM platforms (Zendesk, HubSpot, Freshdesk), POS and hardware setup familiarity, Google Workspace and Microsoft Office proficiency, and experience documenting issues and maintaining knowledge bases.

I thrive in remote and collaborative teams, prioritize clear communication and empathy, and am eager to contribute to onboarding and implementation teams that value customer empowerment and smooth technology adoption.