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Jocyline O

@jocylineo

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People Operations professional passionate about enhancing employee experiences.

Kenya

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What I'm looking for

I am looking for a role that fosters collaboration, supports employee growth, and values diversity.A company that values emplemployee experience and data-driven HR and have clear alignment between People Ops and leadership goals.

I am a dedicated People Operations professional with a solid foundation in HR administration, committed to delivering exceptional employee experiences in dynamic startup environments. My proactive and detail-oriented approach, combined with strong communication and interpersonal skills, enables me to support the full employee lifecycle effectively. I thrive on improving people processes and am eager to grow within the People/HR field.

Currently, I serve as a People Operations specialist at NALA Money Remittance Limited, where I design and implement initiatives that foster a collaborative and inclusive culture. I manage communications between candidates and employees, ensuring smooth onboarding experiences and advocating for employee needs. My experience spans various roles, including People Experience Administrator and Front Desk Executive, where I honed my skills in HR administration, performance management, and employee engagement.

With a Higher Diploma in Human Resource Management and a Diploma in Catering and Hospitality, I bring a unique blend of skills and experiences to the table. I am passionate about continuous learning and development, and I strive to create a positive work environment that aligns with organizational goals and values.

Experience

Work history, roles, and key accomplishments

Current

People Operations

Current

NALA Money Remittance Limited

Oct 2023 - Present (1 year 9 months)

Designed and implemented initiatives to support a collaborative, inclusive, and transparent culture, serving as the primary point of contact for candidates and employees. Fostered a culture of continuous feedback and improvement through regular touchpoints, using engagement surveys to identify areas for improvement and influence company policies.

Employee Engagement Onboarding Performance Management Conflict Resolution HR Compliance

People Experience Administrator

Oct 2023 - Present (1 year 9 months)

Oversaw daily operations, supervised administrative staff, and managed phone calls and correspondence. Analyzed employee data to identify trends, developed policies to improve efficiency, and coordinated the hiring process including onboarding.

Operations Management Data Analysis Policy Development DE&I Vendor Management

Front Desk Executive

Smart Code Technologies Limited

Jan 2021 - Present (4 years 6 months)

Ensured seamless information flow, greeted visitors, and managed multiple phone lines and email queries. Developed monthly office budgets, managed vendors, and facilitated staff training and seminars.

Information Flow Management Budgeting Vendor Management Administrative Support Event Coordination

Hotel Manager

Sandton City Hotel

Oct 2018 - Present (6 years 9 months)

Handled and resolved customer inquiries, monitored resource allocation by managing staff schedules, and developed monthly budget and expenditure reports. Developed policies to strengthen operational standards and delivered comprehensive training to employees.

Customer Service Resource Allocation Budget Management Policy Development Staff Training Event Planning

Camp Manager

Sirville Lodge Lake Elementaita

Nov 2015 - Present (9 years 8 months)

Created monthly targets for employees, managed inventory control procedures, and evaluated employee performance. Supervised front office, housekeeping, and security personnel, and spearheaded recruitment and growth frameworks.

Target Setting Inventory Management Recruitment Customer Service Resource Management

Camp Manager

Olerai House

Feb 2014 - Present (11 years 5 months)

Supervised senior-level personnel in marketing and sales, conducted supplier risk evaluations, and streamlined quality programs. Trained and developed personnel to improve safety and employee relations, and implemented company policies.

Quality Assurance Training Development Policy Implementation Employee Relations Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

College of Human Resource

Higher Diploma, Human Resource Management

Currently pursuing a Higher Diploma in Human Resource Management, focusing on advanced HR practices and strategies. This program enhances my expertise in people operations and talent management.

Kibondeni College

Diploma, Catering and Hospitality

Completed a Diploma in Catering and Hospitality, gaining comprehensive knowledge in hotel operations, food and beverage management, and customer service. This education provided a strong foundation in the hospitality industry.

Madira Girls High School

Kenya Certificate of Secondary Education, General Studies

Achieved the Kenya Certificate of Secondary Education, demonstrating foundational academic knowledge across various subjects. This credential prepared me for further education and professional development.