Jocyline O

Designed and implemented initiatives to support a collaborative, inclusive, and transparent culture, serving as the primary point of contact for candidates and employees. Fostered a culture of continuous feedback and improvement through regular touchpoints, using engagement surveys to identify areas for improvement and influence company policies.

Oversaw daily operations, supervised administrative staff, and managed phone calls and correspondence. Analyzed employee data to identify trends, developed policies to improve efficiency, and coordinated the hiring process including onboarding.

Ensured seamless information flow, greeted visitors, and managed multiple phone lines and email queries. Developed monthly office budgets, managed vendors, and facilitated staff training and seminars.

Handled and resolved customer inquiries, monitored resource allocation by managing staff schedules, and developed monthly budget and expenditure reports. Developed policies to strengthen operational standards and delivered comprehensive training to employees.

Created monthly targets for employees, managed inventory control procedures, and evaluated employee performance. Supervised front office, housekeeping, and security personnel, and spearheaded recruitment and growth frameworks.

Supervised senior-level personnel in marketing and sales, conducted supplier risk evaluations, and streamlined quality programs. Trained and developed personnel to improve safety and employee relations, and implemented company policies.

Currently pursuing a Higher Diploma in Human Resource Management, focusing on advanced HR practices and strategies. This program enhances my expertise in people operations and talent management.

Completed a Diploma in Catering and Hospitality, gaining comprehensive knowledge in hotel operations, food and beverage management, and customer service. This education provided a strong foundation in the hospitality industry.

Achieved the Kenya Certificate of Secondary Education, demonstrating foundational academic knowledge across various subjects. This credential prepared me for further education and professional development.