Moses Gichuhi

I am a people-focused customer onboarding and administrative professional with over four years of experience in HR, administrative coordination, and stakeholder engagement. I manage onboarding, training, scheduling, and communications to ensure smooth operations and high satisfaction.

In my current role at MAS Intimates Kenya, I lead platform demonstrations and training, handle inbound queries, and maintain accurate records while protecting confidential information. I thrive on helping people understand new processes and solving problems efficiently.

I have driven measurable improvements through process standardization — streamlining onboarding and training to improve new-employee ramp-up time by 30% and developing templates that increased team efficiency. I collaborate across departments to ensure workflows and projects complete successfully.

I am tech-savvy with strong Google Workspace and Microsoft Office skills, excellent written and verbal communication, and a customer-centric, empathetic approach. I seek opportunities where I can apply my coordination strengths to enhance customer onboarding and operational excellence.