Benson Kiige

Served as the Billeting Senior Lead, managing an LSA with 285 bed spaces and coordinating activities to ensure proper maintenance, safety, and cleanliness standards. Handled all administrative duties related to bachelor quarters management, including reservations, assignments, and occupancy data.

Supported the FIFA project as a Customer Service Support Agent, assisting with massive crowd management and ensuring safe passage for passengers. Handled general inquiries, concerns, complaints, and disputes, providing effective resolutions.

Managed administrative and operational duties in LSA2 billeting, overseeing 20 Lodging Technicians and ensuring the proper maintenance of 1565 bed spaces. Tasked with various duties to support lodging operations.

Prepared and submitted daily reports, assisted in assigning and monitoring duties, and managed departmental inventories and orders. Performed QA/QC roles to ensure living quarters were well-maintained and adhered to housing policies.

Handled departmental administrative and operations-related duties, including data entries, housekeeping, and customer services. Coordinated 20 billeting personnel responsible for 300 US military housing units with 3000 bed spaces.

Managed the front office department, overseeing reception, cashiering, guest relations, and reservations. Conducted quality assurance room inspections and maintained client data for future references and marketing trends.

Managed the front office department with 10 employees, ensuring adherence to company policies and professional ethics. Responsible for international and local bookings, financial budgets, and quality control audits.

Performed duties across all sections of the front office department, including receptionist, cashier, guest relations executive, switchboard operator, and reservationist. Gained comprehensive experience in hotel front office operations.

Performed various front office related duties, contributing to the smooth operation of the hotel's reception area. Gained foundational experience in customer service and administrative tasks within a hotel setting.

Provided customer service support to hotel guests and other customers, ensuring a positive experience. Managed the lodge boutique/retail shop, handling sales and inventory.

Completed a certificate program focused on customer care principles and practices. Gained foundational knowledge in providing quality service and ensuring customer satisfaction.

Obtained a certificate in front office administration and operations. Developed skills in managing reception duties, guest relations, and overall front office procedures.

Completed basic level certification in the French language. Acquired fundamental communication skills in French.

Achieved a certificate in High School Education. Completed secondary education requirements.

Obtained certification in OSHA 1910 – General Industry standards. Gained knowledge in occupational safety and health regulations.

Completed certification in Hazard Communication - GHS. Learned about the Globally Harmonized System of Classification and Labelling of Chemicals.

Received a certificate in Timekeeping. Developed skills in managing and tracking time effectively.

Completed certification in Cyber Security Awareness. Gained knowledge on identifying and mitigating cybersecurity risks.

Received a certificate in Insider Threats Awareness. Learned to recognize and prevent potential threats from within an organization.

Completed certification in Sexual Harassment at Workplace. Understood policies and procedures related to preventing and addressing sexual harassment.

Received certification in Fire Prevention / Extinguisher Training. Acquired skills in fire safety and the proper use of fire extinguishers.

Completed certification in OPSEC (Security Awareness). Gained knowledge in operations security principles to protect sensitive information.

Received certification in First Aid for Medical Emergency, including Cardio-pulmonary resuscitation & Defibrillator. Trained in emergency medical response techniques.