Open to opportunities

Teanesha Fontenot

@teaneshafontenot

Mental Health Professional and customer-focused site leader who delivers direct care, supervision, and service excellence.

United States

Message

What I'm looking for

I’m looking for a fulltime career where I can use my strong customer service, managerial skills, educational background, and job development experiences to enhance your company.

I’m a mental health professional with experience working with patients who have mental illnesses and different types of disabilities, providing direct care, supervision, and support with daily living. I help patients clothe and bathe themselves and ensure they take prescribed medications.

I’ve also led day-to-day operations as a site manager, coordinating with multiple daycares to confirm the right amount of food and correct food components. I enjoy taking ownership, staying organized, and keeping services aligned with standards.

Alongside care work, I bring strong customer service and communication skills from call center and retail roles. I answered inbound and outbound calls, addressed billing and customer account questions, handled complaints, and dispatched technicians to various locations.

I’m comfortable in fast-paced environments and dependable as a team member—focused on excellent customer service, awesome problem solving, and continuous learning. I’m ready for a fulltime opportunity where I can use my customer service, managerial skills, educational background, and job development experience to help your company grow.

Experience

Work history, roles, and key accomplishments

Mental Health Professional

Psychic Tech Lone Star Behavior Health

Jun 2022 - Nov 2025 (3 years 5 months)

Provided direct patient care and supervision for individuals with mental illnesses and disabilities, including assisting with bathing and dressing and helping administer prescribed medications.

Patient Care Mental Health Support Disability Support Supervision Documentation Care Coordination

Site Manager

Discovering Healthy Food

Aug 2017 - Mar 2019 (1 year 7 months)

Coordinated with multiple daycares to determine appropriate food quantities and correct food components for daily programming.

Site management Daycare Partnerships Scheduling Service Coordination

Floor Attendant

TMI Floor

Nov 2016 - May 2017 (6 months)

Processed and displayed merchandise according to company standards and delivered excellent customer service.

Retail Merchandising Customer Service Display Merchandising Standards Customer Support

Customer Sales Representative

IQOR/IRT (AT&T)

Oct 2015 - Oct 2016 (1 year)

Handled inbound calls to support billing and customer account inquiries for AT&T customers and provided sales/customer service assistance as needed.

Inbound Calls Billing Support Customer Account Management Call Center Support Customer Service Troubleshooting Data Entry

Direct Care Staff

Edu Care

Jan 2010 - Sep 2015 (5 years 8 months)

Assisted elderly patients with mental disabilities with daily activities, performed housekeeping duties, prepared meals, and supported resume creation.

Elder Care Disability Support Housekeeping Patient Support

Customer Service Representative

Direct TV

Oct 2008 - Aug 2009 (10 months)

Managed inbound and outbound customer calls for questions and complaints, maintained electronic files using proper systems, and dispatched technicians to customer locations.

Customer Support Call Center Operations Complaint Resolution Scheduling Communication

Customer Service Agent

NCO Call Center

Dec 2006 - Dec 2008 (2 years)

Answered incoming client calls and assisted with billing, including charges and payments, while reviewing client accounts to ensure quality customer service.

Billing Support Customer Service Quality Call Center Operations Data Verification