Robert Lewis III
@robertlewisiii
Highly motivated professional with decades of success in customer service.
What I'm looking for
I am a highly motivated professional with decades of proven success in customer service and leadership across various sectors, including healthcare, retail, and entertainment. My tech-savvy nature and strong computer proficiency enable me to multi-task effectively and drive positive outcomes in every role I undertake.
Currently, I work as a Mental Health Technician and Front Desk Receptionist at Chicago Behavioral Hospital, where I provide excellent customer service and ensure patient safety and compliance. I have streamlined administrative processes, reducing reporting errors by 15%, and was recognized as Employee of the Month for enhancing patient care protocols. My previous experience as a Supervisor and Clinical Tech at Footprints to Recovery allowed me to lead a team of 10, improving efficiency by 20% while maintaining a 99% accuracy rate in analyzing laboratory results.
In addition to my healthcare experience, I have a diverse background in web content editing and AV support for fundraising events. My role at Letters Charity involved managing web and social media content, which improved engagement by 25%. I also served as an Assistant Manager at Half Price Books, where I facilitated a company-wide transition to a new Point of Sale system and mentored a team of over 20 employees, fostering a positive work environment.
Experience
Work history, roles, and key accomplishments
Mental Health Technician / Front Desk Receptionist
Chicago Behavioral Hospital
Feb 2024 - Present (1 year 4 months)
Provided excellent customer service and operated a multi-line phone system. Navigated Electronic Medical Records System and performed data entry while delivering patient care, ensuring safety and compliance.
Web Content Editor, Production Tech, AV Support, Hospitality, Performer
Letters Charity
Jan 2009 - Present (16 years 5 months)
Coordinated AV support for multiple fundraising events annually and provided hospitality services to high-profile performers. Managed web and social media content, improving engagement by 25%.
Supervisor / Clinical Tech
Footprints to Recovery
Nov 2020 - Present (4 years 7 months)
Supervised a team of 10, improving team efficiency by 20%. Analyzed and documented laboratory results with 99% accuracy and created detailed and objective clinical notes reflecting patient behaviors, mental status, and treatment responses.
Assistant Manager
Half Price Books
Jun 2012 - Present (13 years)
Successfully facilitated the company-wide transition to a new Point of Sale (POS) system, minimizing disruption and ensuring seamless operational flow. Managed and optimized the shipping and receiving software, resulting in increased efficiency and accuracy in inventory management.
Education
Degrees, certifications, and relevant coursework
Robert hasn't added their education
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