Tolga Balci

Core Mission: Managed Business Critical Services (BCS), Arctera's premium Customer Success offering, focusing on proactive IT infrastructure protection and SaaS/Support renewals.
Relationship Management: Cultivated collaborative stakeholder relationships to drive Customer Satisfaction (CSAT) and defend premium service revenue.
Financial Management: Managed a $300k renewals budget, focusing on reve

Core Mission: Managed Business Critical Services (BCS), Veritas’s premium Customer Success offering, focusing on proactive IT infrastructure protection and SaaS/Support renewals.
Relationship Management: Acted as a strategic partner to internal stakeholders and customers to drive Customer Satisfaction (CSAT) and long-term loyalty.
Financial Management: Oversaw a renewals budget just shy of $800k,

Member of Council of Technology Advisors (previously Council of Transport Advisors). Worked as an advisor to various multinational companies, including Mc Kinsey.

Worked as a freelance IT consultant and technical writer, including writing for Web Hosting Geeks. Planned infrastructure for small to medium-sized businesses and developed Microsoft training/testing materials for Certiport, Inc. under contract.

+ Writer for Web Hosting Geeks (http://webhostinggeeks.com/blog/author/tolga-balci/)
+ Planned Infrastructure for Small to Medium-sized businesses.
+ Developed Microsoft training/testing material for Certiport, Inc. under contract.

Architected corporate information infrastructure and built internal corporate knowledge. Launched team collaboration and document management using SharePoint 2013 and managed a corporate learning game.

+ Architected the Information Infrastructure of the company and built corporate knowledge. Please see "Arkpedia"​ under projects section.
+ Launched team collaboration, document management, document sharing infrastructure utilizing SharePoint 2013 platform. Please see "Arkas Academy Portal"​ under projects section.
+ Took over and managed the corporate learning game. Please see "A Game" under proj

+ Completed migrating the company's monitoring and configuration management software from CA products to Microsoft System Center Operations Manager and System Center Configuration Manager products. Deployed System Center Virtual Machine Manager to the infrastructure as the company was moving towards implementing its own private cloud,
+ Experienced in Windows and Linux platforms, Terminal Server

Migrated monitoring and configuration management from CA products to Microsoft System Center Operations Manager and System Center Configuration Manager, and deployed System Center Virtual Machine Manager for a private cloud initiative. Supported Windows and Linux environments including Terminal Services/Remote Desktop Server, VDI implementations, Active Directory and Hyper-V management, backup adm

Writer for Linux, Windows, Computer Hardware, Computer Security, Home Theater and GPS & Navigation Systems channels.

+ In charge of liner, tramp and transit vessel operations in all Marmara Sea regions, including Turkish Straits, in terms of cargo allocation, ship supply (bunkers, provisions, fresh water etc.) and all ship husbandry services.
+ Designed and implemented a document management system to generate USD 300.000 savings per year for Arkas Shipping & Transport S.A..
+ Established and worked in Dangerous

+ Worked on a contract in S&B Minerals in Athens, Greece while studying for the MBA degree. Primary responsibility was to build a database to catalogue the printed material in the company. The contract scope was widened to include making the database searchable in company intranet. Using ASP, the scope was completed.
+ The contract scope was widened to catalogue the Geographical Information System

Worked on a contract at S&B Minerals in Athens while studying for an MBA, building a database to catalog printed material and making it searchable via company intranet using ASP. Expanded the scope to include cataloging GIS data and helped architect it to fit the company’s information architecture before handing it to the IT department.

+ Completed the Company's transition to International Safety Management Code. The project was timed for 18 months sharp and was delivered 5 months in advance.
+ Nominated as the Information Technologies manager by the shareholders. Major accomplishment in the company was to build an e-mail system over HF radio and WAP access for the ships to lower the communication costs. This communication chan

Completed the company’s transition to the International Safety Management Code, delivering the project 5 months ahead of schedule. Built an email communication system over HF radio and WAP access to reduce ship communication costs and integrated it into daily vessel and agent workflows.

+ Primarily focused on Management Information Systems, Operations Management and Cost Control.

+ Management Information Systems: Conceptual applications of Local Area Networks, creating content management and CRM applications.

+ Operations Management: Decision support systems, statistical analysis of current operating conditions, risk analysis.

+ Cost Control: Other than the traditional metho

Focused on Management Information Systems, Operations Management, and Cost Control. Completed coursework covering decision support systems, statistical and risk analysis, and cost control in inflationary environments.