BASSEY EMEM
@basseyemem
I am an experienced customer-service and store manager driving sales growth and exceptional customer satisfaction.
NigeriaWhat I'm looking for
I am an efficient service professional with over 10 years of progressive experience across customer service, sales, and store operations.
As Store Manager at MTN Nigeria since March 2018, I lead a team of customer service representatives and assume responsibility for people, assets, and day-to-day store logistics. I ensure smooth running by managing logistics, consumables, stationeries, and expenses.
I have managed teams for four years, recruited ad-hoc staff, and maintained high performance on sales targets—consistently surpassing monthly goals. My team has never scored less than 80% on MTN’s NPS, reflecting sustained customer satisfaction.
I trained as a Customer Care Representative and excel at complaint resolution, cross-selling, and up-selling, supported by trainings in mobile internet tools and customer service. I am diligent, results-oriented, multilingual in English, Hausa, and Ibibio, and bring a can-do attitude to operational challenges.
Experience
Work history, roles, and key accomplishments
Shop Manager
MTN Nigeria
Mar 2018 - Present (7 years 6 months)
Led a team of 7+ customer service, security and cleaning staff, overseeing store operations, logistics and expenses to ensure smooth daily functioning. Consistently surpassed monthly airtime and services sales targets and maintained NPS ≥80% through coaching and performance oversight.
Customer Care Representative
MTN Nigeria
Nov 2012 - Feb 2018 (5 years 3 months)
Handled inbound and in-person customer inquiries and complaints, resolving issues and cross-selling MTN products to meet monthly sales targets. Participated in daily team briefings and product training to maintain service quality and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
MOMadonna University, Okija
Attended Madonna University, Okija; degree and attendance dates not provided.
Federal Government Girls College Kazaure
Attended Federal Government Girls College Kazaure for secondary education; qualification and dates not provided.
Shukurah Nursery and Primary School, Kano
Attended Shukurah Nursery and Primary School in Kano; attendance dates and details not provided.
Availability
Location
NigeriaAuthorized to work in
Job categories
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