Taylor Vaughan
@taylorvaughan
Operations Manager who streamlines multi-unit operations, improves KPIs, and delivers exceptional client experiences.
United StatesWhat I'm looking for
I’m an Operations Manager with a proven track record supporting daily business operations while coordinating scheduling, communication, and administrative functions in fast-paced, multi-unit environments. I’ve managed operational priorities and problem resolution with a focus on organized workflows and professional handling of sensitive information.
Across multiple brands and 16+ locations, I oversee full operational responsibilities—P&L oversight, payroll processing, budgeting, inventory management, and vendor ordering—while ensuring efficiency, compliance, and consistently strong client experiences. I analyze operational performance and KPIs to implement process improvements that increase efficiency and profitability.
I also lead HR functions, including onboarding, offboarding, recruiting, interviewing, and hiring leadership teams and support staff. Previously, as a District Manager / Operations Leader, I oversaw 14 locations, managed multi-unit P&L performance, coached leadership teams, and led action plans to improve underperforming locations and drive sales and retention growth.
Experience
Work history, roles, and key accomplishments
Operations Manager
Smilo Group LLC
Jan 2020 - Present (6 years 5 months)
Supported daily operations across multiple brands and 16+ locations by coordinating scheduling, communications, administrative workflows, and problem resolution in a fast-paced environment. Managed full operational responsibilities including P&L oversight, payroll, budgeting, inventory, vendor ordering, and HR functions such as recruiting, onboarding/offboarding, and performance/compliance support
District Manager / Operations Leader
European Wax Center
Jan 2011 - Present (15 years 5 months)
Oversaw operations and performance across 14 European Wax Center locations, managing and developing center managers and leadership teams to improve operational excellence and sales performance. Owned multi-unit P&L, payroll, labor control, and budgeting, while tracking KPIs (sales, productivity, guest retention, memberships, and staffing) and leading hiring, coaching, and performance management.
Education
Degrees, certifications, and relevant coursework
UCC (abbreviation)
Bachelor of Science, Business Administration
2013 - 2017
Earned a B.S. in Business Administration from UCC from 2013 to 2017.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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