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@taylorbonds
Dedicated medical assistant with strong customer service skills.
I am a dedicated medical assistant with a diverse background in patient care and customer service. My experience spans various roles, including operations customer expert at General Motors and medical assistant positions in multiple healthcare settings. I excel in triaging patients, performing EKGs, and managing medical scheduling, ensuring that patients receive the best care possible.
Throughout my career, I have developed strong skills in EMR systems, insurance verification, and clerical tasks, which have allowed me to streamline processes and improve patient experiences. I am passionate about providing compassionate care and maintaining a sanitary environment for all patients and guests. My commitment to excellence is evident in my ability to train new hires and support my colleagues in delivering high-quality healthcare services.
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Work history, roles, and key accomplishments
General Motors
Jun 2025 - Present (5 months)
Received inbound and outbound calls from GM customers and dealerships, addressing inquiries and providing support. Managed customer interactions to ensure satisfaction and efficient resolution of issues.
PetSuites : Stay and Play
Mar 2025 - Jun 2025 (3 months)
Ensured the well-being of all animal guests by providing appropriate food, water, and maintaining sanitary conditions. Engaged in play activities and supervised multiple dogs, monitoring for conflicts and ensuring safety.
Cardiovascular Associates
Nov 2023 - Nov 2024 (1 year)
Triaged patients, performed EKGs, and recorded vital signs, weight, and height for providers and nurse practitioners. Assisted other medical assistants to ensure smooth clinic operations.
DxTx Pain & Spine, LLC
Dec 2022 - Nov 2023 (11 months)
Managed medical scheduling for patients across various pain and spine clinics, including procedure scheduling and follow-ups. Handled insurance eligibility, referral verification, and prior authorizations.
Little Caesar's
May 2018 - Feb 2021 (2 years 9 months)
Managed shifts, handled safe and cash drawers, and took customer orders. Prepared food, made dough, and maintained cleanliness of the store.
Dominos Pizza
Jun 2017 - Oct 2017 (4 months)
Delivered orders to customers, prepared food, and assisted with store closing and cleaning procedures. Ensured timely and accurate delivery of products.
Cracker Barrel
Feb 2017 - Apr 2017 (2 months)
Greeted and seated customers at designated tables, ensuring a welcoming dining experience. Managed seating arrangements efficiently to optimize customer flow.
Zaxby's Chicken
Nov 2015 - Apr 2016 (5 months)
Operated cash registers in both the lobby and drive-through, assisting and greeting customers. Stocked merchandise and maintained a clean and organized work environment.
Vanity Fair
Jun 2015 - Dec 2015 (6 months)
Operated cash registers, assisted and greeted customers, and organized clothing merchandise. Provided support in the dressing room area.
Dominos Pizza
Mar 2013 - Feb 2015 (1 year 11 months)
Operated cash registers, answered phones, and prepared all food items. Assisted walk-in customers and ensured efficient service.
Degrees, certifications, and relevant coursework
Medical Assisting Certificate, Medical Assisting
Completed a comprehensive program focusing on medical assisting. Gained practical skills and theoretical knowledge essential for clinical and administrative roles in healthcare settings.
High School Diploma, General Studies
Obtained a high school diploma, completing all required coursework. Developed foundational academic skills across various subjects.
Software and tools used professionally
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