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Open to opportunities

Taylor Bonds

@taylorbonds

Dedicated medical assistant with strong customer service skills.

United States
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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in healthcare.

I am a dedicated medical assistant with a diverse background in patient care and customer service. My experience spans various roles, including operations customer expert at General Motors and medical assistant positions in multiple healthcare settings. I excel in triaging patients, performing EKGs, and managing medical scheduling, ensuring that patients receive the best care possible.

Throughout my career, I have developed strong skills in EMR systems, insurance verification, and clerical tasks, which have allowed me to streamline processes and improve patient experiences. I am passionate about providing compassionate care and maintaining a sanitary environment for all patients and guests. My commitment to excellence is evident in my ability to train new hires and support my colleagues in delivering high-quality healthcare services.

Experience

Work history, roles, and key accomplishments

GM
Current

Operations Customer Expert 1

General Motors

Jun 2025 - Present (2 months)

Received inbound and outbound calls from GM customers and dealerships, addressing inquiries and providing support. Managed customer interactions to ensure satisfaction and efficient resolution of issues.

PP

Pet Pro/Kennel Tech

PetSuites : Stay and Play

Mar 2025 - Jun 2025 (3 months)

Ensured the well-being of all animal guests by providing appropriate food, water, and maintaining sanitary conditions. Engaged in play activities and supervised multiple dogs, monitoring for conflicts and ensuring safety.

CA

Certified Medical Assistant

Cardiovascular Associates

Nov 2023 - Nov 2024 (1 year)

Triaged patients, performed EKGs, and recorded vital signs, weight, and height for providers and nurse practitioners. Assisted other medical assistants to ensure smooth clinic operations.

DL

Receptionist/Customer Service Representative

DxTx Pain & Spine, LLC

Dec 2022 - Nov 2023 (11 months)

Managed medical scheduling for patients across various pain and spine clinics, including procedure scheduling and follow-ups. Handled insurance eligibility, referral verification, and prior authorizations.

AP

Medical Assistant

Alabama Heart & Vascular, P.C

Jun 2021 - Dec 2022 (1 year 6 months)

Triaged patients, performed EKGs and ABIs, and assessed patient conditions. Managed prior authorizations for procedures and medications, called in prescriptions, and scheduled appointments using EMR (EHI).

LC

Assistant General Manager

Little Caesar's

May 2018 - Feb 2021 (2 years 9 months)

Managed shifts, handled safe and cash drawers, and took customer orders. Prepared food, made dough, and maintained cleanliness of the store.

DP

Delivery Driver

Dominos Pizza

Jun 2017 - Oct 2017 (4 months)

Delivered orders to customers, prepared food, and assisted with store closing and cleaning procedures. Ensured timely and accurate delivery of products.

ZC

Cashier

Zaxby's Chicken

Nov 2015 - Apr 2016 (5 months)

Operated cash registers in both the lobby and drive-through, assisting and greeting customers. Stocked merchandise and maintained a clean and organized work environment.

DP

Customer Service Representative

Dominos Pizza

Mar 2013 - Feb 2015 (1 year 11 months)

Operated cash registers, answered phones, and prepared all food items. Assisted walk-in customers and ensured efficient service.

Education

Degrees, certifications, and relevant coursework

FI

Fortis Institute-Birmingham

Medical Assisting Certificate, Medical Assisting

Completed a comprehensive program focusing on medical assisting. Gained practical skills and theoretical knowledge essential for clinical and administrative roles in healthcare settings.

LS

Leeds High School

High School Diploma, General Studies

Obtained a high school diploma, completing all required coursework. Developed foundational academic skills across various subjects.

Tech stack

Software and tools used professionally

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