Open to opportunities

Tatil Wynter

@tatilwynter

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Multichannel Radio Operator and IT Support Specialist

United States

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What I'm looking for

Seeking a challenging role that leverages my technical expertise and customer support skills to drive business growth and success.

As a highly skilled and adaptable IT professional with a strong background in military communications and customer support, I leverage my expertise in network technologies, security, and troubleshooting to deliver exceptional results. With a strong work ethic and passion for learning, I thrive in fast-paced environments and consistently demonstrate my ability to adapt to new challenges and technologies.

Throughout my career, I have honed my skills in satellite communications, network management, and customer relations, earning recognition as a Soldier of The Cycle Nominee in 2013. My experience in the VA National Guard has instilled in me a strong sense of discipline and attention to detail, which I apply to every aspect of my work.

With a strong foundation in IT and a drive to continuously improve, I am confident in my ability to make a valuable contribution to any organization. I am excited to bring my skills and experience to a new challenge and continue to grow as a professional.

Experience

Work history, roles, and key accomplishments

Current

CB ATS

Current

Cox

Jan 2022 - Present (3 years 4 months)

Handled incoming calls and assigned tickets simultaneously, created, resolved, and escalated HD Tickets appropriately, managed fiber equipment and circuits through CRT and GUI interfaces, and utilized Granite and Mint for circuit Information and management.

Ticketing Microsoft Office Minting

CB Tier1/ Residential CAG

Cox

Jan 2020 - Jan 2022 (2 years)

Handled first contact inbound business support calls, assisted with residential CAG overflow, created and escalated HD Tickets, and maintained low escalation rate/issue re-occurrence.

Customer Support Ticketing Microsoft Office

Residential Tier 2/CAG

Cox

Jan 2018 - Jan 2020 (2 years)

Managed customer networks and networking equipment, assisted with advanced e-mail issues and migrations, championed work processes through department merger, and assisted and maintained customer relations through escalated interactions.

Network Management Microsoft Office

Residential Tier 1

Cox

Sep 2014 - Jan 2018 (3 years 4 months)

Handled first contact inbound customer support calls, adapted to and adjusted with several business reorganizations, and assisted with training and education of other lateral co-workers.

Customer Support Microsoft Office

Multichannel Radio Operator/Maintainer

VA National Guard

Mar 2013 - Jul 2015 (2 years 4 months)

Responsible for satellite communications array setup and configuration, programmed and managed network technologies for the forward operating base, conducted physical and digital security, and maintained all primary communications equipment during each deployment.

Communications Technology Satellite Network