TATaslim Ayomide
@taslimayomide
Customer-focused technical support specialist with frontend skills and proven first-contact resolution.
NigeriaWhat I'm looking for
I am a results-driven Customer Service Representative and Technical Support Specialist with over four years' experience resolving high-volume customer issues across onsite and remote environments. I consistently achieve a 90%+ first-contact resolution rate and have reduced turnaround times and repeat complaints through structured troubleshooting and clear technical guidance.
I have hands-on experience installing and configuring satellite TV systems, supporting hardware repairs, and providing virtual customer support via phone, chat, and email. My work at a major pay-TV provider and remote contracts demonstrates strong SLA adherence, CRM discipline, and the ability to generate additional revenue through upsells.
As a frontend developer intern, I built responsive templates using HTML, CSS, Tailwind, and JavaScript, contributed to code reviews, and used Git/GitHub for collaborative workflows. I pair technical problem-solving with customer empathy to improve user experience and support cross-functional teams.
I am actively seeking international or remote roles in customer support, technical support, or service operations where I can apply my troubleshooting expertise, CRM proficiency, and frontend skills to improve service quality and operational efficiency.
Experience
Work history, roles, and key accomplishments
Community Development Facilitator
National Youth Service Corps
Jan 2024 - Jan 2025 (1 year)
Facilitated agricultural education for 150+ students, delivered hands-on training in crop and farm management, and coordinated outreach programs promoting food security and sustainability.
Senior Technical Support Engineer
Amazing Grace Communication
Jan 2023 - Jan 2025 (2 years)
Installed and configured 10–15 satellite TV systems weekly with zero major faults, decreased repeat complaints by ~20%, trained 5+ hires, and collaborated with IT Operations to resolve escalations within SLA.
Customer Service Representative
Multichoice Nigeria
Jan 2023 - Jan 2025 (2 years)
Managed 30–45 daily customer inquiries for billing and service disruptions, achieving 90%+ first-contact resolution and reducing turnaround time by ~25% through structured troubleshooting and Clarity billing optimizations.
Frontend Developer Intern
Basic Coding Company
Jan 2023 - Jan 2024 (1 year)
Built 8+ responsive website templates using HTML, CSS and Tailwind, improved JavaScript interactivity, and contributed via Git/GitHub to collaborative front-end development and code reviews.
Remote Customer Support
Tesco
Jan 2023 - Jan 2024 (1 year)
Resolved 20–30 daily remote inquiries via phone and chat, documented 100% of cases in CRM, and reduced average handling time by ~15% through improved ticket categorization and scripting.
Farm Practice Intern
Centre for Community-Based Farming Scheme
Jan 2021 - Jan 2022 (1 year)
Gained hands-on experience in poultry, crop and rabbitry management, conducted research and data analysis to support farm planning, and assisted in marketing and distribution of produce.
Computer Hardware Technician
Computer/Electrical Hub
Jan 2017 - Jan 2019 (2 years)
Diagnosed and repaired 10–15 computer systems weekly, resolved network and compatibility issues, installed OS/software, and performed routine hardware maintenance to ensure optimal performance.
Education
Degrees, certifications, and relevant coursework
FAFederal University of Agriculture, Abeokuta
Master of Science, Animal Breeding and Genetics
2025 -
Pursuing Master of Science in Animal Breeding and Genetics with coursework and research focused on quantitative genetics and breeding program design.
FAFederal University of Agriculture, Abeokuta
Bachelor of Agriculture, Animal Breeding and Genetics
2018 - 2023
Completed Bachelor of Agriculture in Animal Breeding and Genetics with coursework and practical training in animal production and genetics.
Obafemi Awolowo University International School
Senior Secondary School Certificate, Secondary Education
2012 - 2017
Obtained Senior Secondary School Certificate (SSCE) with general secondary education preparation.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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