Looking for a job

Tasha Richey

@tasharichey

Message

Dedicated hospitality professional with expertise in customer service and healthcare.

United States

Message

What I'm looking for

I am looking for a role that values exceptional customer service, operations, administration and offers opportunities for growth in a supportive environment.

I am a dedicated hospitality professional with a strong background in customer service and healthcare management. My experience spans various roles, including Front Office Host at Hyatt Regency Chicago and Outreach Specialist at WellBe Senior Medical, where I honed my skills in delivering exceptional care and optimizing operational efficiency. I am committed to fostering positive interactions and ensuring overall satisfaction for both guests and patients.

Throughout my career, I have demonstrated proficiency in utilizing healthcare management systems, conducting training sessions, and managing teams to achieve departmental goals. My ability to provide clear communication and maintain accurate records has been instrumental in my success. I take pride in my diverse skill set, which includes clinical massage therapy, patient education, and data entry, all aimed at contributing to the success of the team and enhancing the overall experience for those I serve.

Experience

Work history, roles, and key accomplishments

Current

Front Office Host

Current

Hyatt Regency Chicago

May 2024 - Present (1 year 1 month)

Greeted and guided guests, providing exemplary customer service, fostering positive interactions and ensuring overall satisfaction. Checked guests into luxury rooms, handled cashiering/billing, upsold services, and acted as a concierge.

Customer Service Guest Service Cashiering Billing Upselling

Outreach Specialist

Staffing Agency Magnify

Jul 2023 - Feb 2024 (7 months)

Conducted outbound and inbound calls, delivering vital information regarding benefits available to patients. Orchestrated the scheduling of initial visits, ensuring seamless coordination and prompt appointments.

Outbound Calling Inbound Scheduling EHM Systems Customer Service Data Entry

Nutrition Consultant

Compass Group

Mar 2021 - Jan 2023 (1 year 10 months)

Managed a call center, overseeing daily operations and supervising a team to achieve departmental goals. Worked as a cashier/billing specialist, handled financial transactions, and conducted training sessions for employees.

Cashiering Billing

Bedside Room Service

University of Chicago Medical Center

Apr 2021 - Oct 2022 (1 year 6 months)

Ensured proper documents were on hand for audits and regularly checked in with doctors, nurses, and family members of patients. Consoled patients, engaged in conversations to calm their state of mind, and trained new staff.

Patient Care Documentation Training Feedback Compliance Patient Comfort

Clinical Massage Therapist

IRC Chiropractic & Physical Therapy

Oct 2019 - Mar 2021 (1 year 5 months)

Targeted clients' pain through effective massage techniques, addressing and alleviating muscle tension periodically. Advised clients on stretches and daily tasks to support and enhance their healing process.

Clinical Massage Therapy Therapeutic Massage

Education

Degrees, certifications, and relevant coursework

Gage Park High School

High School Diploma, Biology

Graduated with a focus on Biology, building a foundational understanding of biological principles and pre-medical knowledge. Prepared for further studies in healthcare-related fields.

Soma Institute - The National School of Clinical Massage Therapy

Trade Diploma, Clinical Science

Completed a comprehensive program in Clinical Science, focusing on advanced massage therapy techniques and their application in clinical settings. Gained expertise in pain management and patient education.