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Tashana CunninghamTC
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Tashana Cunningham

@tashanacunningham

Client Relations, Executive Support & Business Operations professional with 10+ years of experience in client service and remote operations.

Jamaica
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What I'm looking for

I'm looking for a remote role in Client Relations, Executive Support, Business Operations, Project Coordination, or Virtual Assistance. I enjoy managing client communication, email, follow-ups, scheduling, projects, and day-to-day administrative operations. I'm looking for a role where I can work independently, stay organized, and help keep clients, tasks, and workflows moving smoothly.

At Worldwide Express, I managed client communication throughout the full project lifecycle, from initial inquiry and quotation through payment, project delivery, review, and follow-up. I maintained client and project records in Trello, monitored deadlines, and coordinated time-sensitive workflows to support on-time delivery.

When translation project coordination became part of my responsibilities, I sourced translators, coordinated assignments, negotiated rates and timelines, monitored project progress, and reviewed completed files for visible issues before delivery.

At CT Productions and Entertainment, I provided part-time executive administrative support to the CEO, including calendar management, meeting scheduling, client communication, follow-ups, and travel research.

My experience includes Microsoft 365, Google Workspace, Trello, Slack, Outlook, Zendesk, Tawk.to, and Wave. I am comfortable working independently in remote environments, managing competing priorities, learning new systems, and keeping communication, tasks, and follow-ups organized.

Experience

Work history, roles, and key accomplishments

WE

Client Relations Representative

Worldwide Express

Jan 2021 - Sep 2026 (5 years 8 months)

Served as primary client contact throughout the project lifecycle, managing communication from inquiry to post-delivery resolution. Expanded responsibilities in 2024 to include translation project coordination, sourcing and evaluating translators, and negotiating rates.

Education

Degrees, certifications, and relevant coursework

Alison logoAL

Alison

Customer Services Certificate, Customer Services

2026 - 2026

Earned a Customer Services Certificate from Alison in January 2026.

Edna Manley College of the Visual and Performing Arts logoEA

Edna Manley College of the Visual and Performing Arts

Bachelor of Arts, Jazz & Popular Music Studies

2009 - 2013

Completed coursework toward a Bachelor of Arts in Jazz & Popular Music Studies from 2009 to 2013.

MI

Media Technology Institute

NCTVET Certificate, Techniques of Video Production

2008 - 2008

Earned an NCTVET Certificate in Techniques of Video Production in 2008.

Tech stack

Software and tools used professionally

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