Tasha Gatlin

Worked as a Health Information Specialist for the VAERS program, providing support for nurse follow up activities including contacting medical providers for information. Tracked outstanding requests for medical documentation, performed administrative tasks, and requested missing case information via various methods. Answered inbound calls and emails, documented activity status for accuracy, collab

Managed all release of information requests efficiently and accurately, ensuring the highest quality product and customer service. Safeguarded patient privacy by ensuring only authorized individuals accessed medical information, adhering strictly to company policy and HIPAA regulations. Performed quality checks on all work, received incoming requests via mail, phone, and fax, and maintained confid

Handled inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation services using transportation management systems. Provided high-quality customer service to a diverse population, scheduled trips cost-effectively, and responded to inquiries and documented complaints promptly. Recognized and referred emergent situations to appropriate depar

Managed shift changes and employee timekeeping processes, including yard audits and timeclock updates. Conducted phone and face-to-face interviews, scheduled and conducted new hire orientations, and administered drug tests. Updated employee information in the Avionte system and assisted with employee write-ups and terminations.

Handled small claims, ensuring appropriate documentation, timely reserving, correct coverage evaluations, and proper assessment of liability and damages. Assigned claims to independent adjusters and made referrals to specialized departments. Supported the claims department by entering information into the CLMS system, assisting with first contacts on new claims, processing financial transactions,

Collected insurance and claim information to ensure timely claim processing. Forwarded medical records and bills to appropriate insurance companies and sought reimbursement for claimants. Audited claims to ensure accuracy of information and insurance details for each patient and worked with hospitals to provide workers compensation information.

Maintained a 24-hour turnaround on all correspondence and answered external phone calls promptly, directing callers appropriately. Assisted claimants with workers' comp claim information using the ICE system and supported management and technical staff. Managed office supplies and equipment, submitted bills for review, and processed various financial transactions.

Processed and analyzed forms, reports, and documents related to workers' comp claims, ensuring compliance with the Workers' Compensation Act. Scanned and indexed documents into the EMC2 system and provided information to the public regarding workers' comp inquiries. Managed case queues, processed various legal and administrative documents, and handled daily mail sorting and filing tasks.

Managed guest check-in and check-out processes, ensuring excellent customer service and meeting guest needs. Answered multiple phone lines using a PBX system and handled reservations via computer and phone. Maintained a clean and presentable work station.

Responsible for checking guests in upon arrival and checking them out upon departure, ensuring the best customer service. Met guest needs upon request and answered multiple phone lines using a PBX box. Made reservations via computer and by phone, and maintained a clean and presentable work station.