Portia Jackson

Managed MVH overseas claims, navigating complex regulations and quality standards for accurate resolution. Handled coordination of benefits, resolved system errors, and applied procedure/diagnosis codes using ICD-9, ICD-10, CPT-4, and HCPCS. Performed currency conversion, eligibility verification, and error correction.

Provided high-quality care to ill and injured individuals under medical supervision. Performed vital sign assessments, specimen collection, catheterization, and assisted with daily living activities. Demonstrated strong interpersonal skills and attention to detail to enhance patient comfort.

Handled sensitive life insurance claims processes with empathy and professionalism. Managed death notifications, provided comprehensive documentation, and delivered accurate claim status updates. Ensured compliance with HIPAA regulations and provided key payout information.

Managed high volumes of incoming calls efficiently while delivering exceptional customer service. Assisted with insurance claims information, processed refunds, and managed claim-related tasks. Created selling opportunities and ensured accurate and timely claim processing.

Managed administrative tasks, facilitated office operations, and supported human resources functions. Handled correspondence, maintained files, and coordinated office repairs. Oversaw the complete application and onboarding process, including ADP payroll, reference checking, and screenings.

Handled complex documentation and managed patient records with accuracy and confidentiality. Processed documents, validated patient insurance and demographics, and communicated appointment/prepayment information. Utilized One Connect applications and secured HIPAA information.

Efficiently managed high call volumes and delivered exceptional customer service. Scheduled client assistance, processed transactions, and resolved issues with precision. Handled POS systems and credit card transactions, ensuring accurate support and resolution.