In my 2025–2026 role as Formadora / Responsável de Equipa, I coordinated and supported teams in their daily work. I also planned and delivered training sessions using my CCP and CCP-E pedagogical certifications.
I assessed performance and training needs, with a focus on developing soft skills, communication techniques, and sales skills to help teams meet their goals.
At Ariana Morgado, I worked as an independent commercial consultant on customer acquisition projects in technology, energy, and finance. I also prepared sales plans, set targets, produced analytical reports, and supported sales team development.
Across roles at ENDESA EMPRESAS, Medicare SA, GoConnection, and other employers, I worked in customer service and sales, including promoting services and insurance, prospecting, and recording customer follow-up in a CRM system. I hold CCP and CCP-E certifications and have used Google Workspace, Microsoft Office, e-learning platforms, and communication tools.
