Looking primarily for a remote job as an administrative assistant, customer support, customer success manager, or any other related.
MCLooking for a job
Marcelo Costa
@marcelocosta
Psychologist, Master's degree in Psychology & Management, Mental Health Specialist.
PortugalWhat I'm looking for
With many years of experience and knowledge of the European market, I developed a solid knowledge in Management (M.Sc.) and expertise in:
- Commercial Management (hard skills developed and enhanced in Front office areas such as billing, sales, commercial prospecting, follow-up, CRM, and technical development of commercial proposals);
- People and Team Management (human development, individual and organizational skills profiling, conflict resolution, business mediation and negotiation);
- Financial and Human Resources Management (Backoffice activities such as financial and material resources management, analysis and project management, analysis and description of positions, and development of professional profiles);
- Business training and strategies (corporate education, business planning, development and execution, commercial market analysis and proposals).
In Portugal, I've worked mainly as a manager in one of the biggest franchises, in the Management and Administration of condominiums, with a portfolio of clients in the northern region of Aveiro's district. As a Sales Manager, I've worked in the coffee industry (HORECA, Home & Office ). I have experience as a sales manager in the European Market, as a sales and educational consultant, and also in the tech industry as an AI Advanced Data Trainer and AI Expert Trainer working with the biggest US companies in this area.
Experience
Work history, roles, and key accomplishments
IICurrent
Responsible for advanced training, evaluation, and testing of AI data for LLM, research, and various AI tools, ensuring quality control and project development for global clients.
OUCurrent
Language specialist instructor dedicated to the development and enhancement of Outlier AI services, focusing on Chatbot quality control and data evaluation.
IC
Sales Commercial Manager
IPAC Cafés
Jun 2022 - Aug 2023 (1 year 2 months)
Managed B2B and B2C clients in the coffee market, overseeing sales operations, customer prospecting, and commercial proposal preparation.
LC
Administrative & Clients Manager
Loja do Condomínio
Aug 2021 - May 2022 (9 months)
Oversaw administrative tasks and client management for a leading condominium management franchise, focusing on commercial prospecting and proposal preparation.
TL
Sales Commercial Manager
Teamcoffee, Lda.
Aug 2019 - Aug 2021 (2 years)
Managed sales operations for Teamcoffee, focusing on B2B and B2C clients, including customer prospecting and commercial proposal preparation.
SL
Business Consultant
Serveasy LDA.
Mar 2019 - Jun 2019 (3 months)
Provided consultancy in contract and service management, facilitating B2B mediation between client companies and partners across various sectors.
PO
Clinical Psychologist
Private Office
Jun 2006 - Aug 2018 (12 years 2 months)
Diagnosed and rehabilitated individuals with mental disorders, utilizing cognitive tools and appropriate interventions.
L(
Psychology Professor
Laureate International Universities - Universidade Potiguar (Unp)
Aug 2011 - Dec 2017 (6 years 4 months)
Lectured psychology courses, developed evaluations, and supervised internships, contributing to the academic training of students.
FE
Psychology Lecturer
Faculdade Estácio
Feb 2016 - Mar 2016 (1 month)
Invited to teach a specialized module in Mental Health and Psychosocial Care, focusing on management and evaluation.
CI
Psychologist
Centro de Referência Especializado de Assistência Social II - CREAS II
Mar 2009 - Jul 2011 (2 years 4 months)
Provided counseling and psychosocial support as part of a federal program, including legal expertise and team management.
CI
Psychologist
Centro de Atenção Psicossocial II - CAPS II
Oct 2007 - Jan 2009 (1 year 3 months)
Delivered counseling and psychosocial sessions under a federal program, managing teams and participating in institutional decisions.
UN
Researcher in Retail Sales
Universidade Federal do Rio Grande do Norte
Feb 2004 - Jan 2005 (11 months)
Conducted research on the retail market, focusing on commercial processes and sales metrics.
Education
Degrees, certifications, and relevant coursework
UNUniversidade Federal do Rio Grande do Norte
Master's of Science, Psychology & Management
2011 - 2013
Grade: 4.85 (5)
CP
Centro Universitário de Patos
Specialist, Psychology & Management
2009 - 2011
Grade: A
Specialist in Mental Health and Psychosocial care network.
UNUniversidade Federal do Rio Grande do Norte
Bachelor's , Psychology
2001 - 2005
Grade: 4.75 (5)
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Portugal
BrazilSalary expectations
20k-90k EUR
Social media
Job categories
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