I’m seeking a role in quality or process improvement where I can apply my experience as an analyst and project coordinator. I’m looking for an environment that values identifying issues early, improving workflows, and driving operational excellence through data, documentation, and collaboration.
TMLooking for a job
Tara May
@taramay
Workflow Optimization Analyst, Quality Improvement Specialist, Lean Coordinator
United StatesWhat I'm looking for
I’m transitioning into Quality and Performance Improvement after several years working as a business analyst, data analyst, project coordinator, and healthcare coordinator. Across those roles, I’ve built a strong foundation in process mapping, identifying bottlenecks, and eliminating errors. I specialize in taking messy workflows, breaking them down, and finding the root causes behind inefficiencies. I’m experienced with Excel, dashboarding, workflow tools, and leading cross-functional teams to implement improvements and clean up documentation. My strength has always been problem identification—seeing where things break down before others do—and that’s why I’m excited to move into a quality coordination role where I can focus full-time on improving processes, strengthening quality, and driving better outcomes.
Experience
Work history, roles, and key accomplishments
AD
Salesforce Business Analyst
Apprise by Walker & Dunlop
Jan 2019 - Jan 2025 (6 years)
Led Salesforce implementation, configuration, and training initiatives for national operations, improving data accuracy and executive reporting while reducing manual reporting time by ~40%. Served as liaison across appraisers, marketing, and developers and supported UAT for enhancements.
TA
Market Analyst & Salesforce Operations
The Multifamily Advisory
Jan 2018 - Jan 2019 (1 year)
Built Salesforce dashboards and KPI tracking tools, designed financial templates, and translated integration and UX requirements into user stories to support regional business development and reporting standardization.
SC
Procedure & Operations Coordinator
Southlake Pain Center
Jan 2013 - Jan 2018 (5 years)
Led rollout of a digital records and scheduling system, managing data migration, testing, and staff training while mapping and redesigning workflows to improve efficiency and patient care.
Education
Degrees, certifications, and relevant coursework
ITIllinois Institute of Technology
Bachelor of Science, Information Technology
Pursuing a Bachelor of Science in Information Technology; coursework and progress ongoing.
UBUniversity of Colorado Boulder
Master of Science, Computer Science
Pursuing a Master of Science in Computer Science; coursework and progress ongoing.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
United StatesAuthorized to work in
Salary expectations
100k+ USD
Social media
Job categories
Skills
Reports And DashboardsRequirements GatheringUser StoriesAcceptance CriteriaGap AnalysisUATBusiness Process MappingData GovernanceExcelAsanaSlackAgile DeliveryDocumentationRolloutSalesforceProcess ImprovementProcess OptimizationContinuous ImprovementRoot Cause AnalysisRoot Cause AnalyticsWorkflow OptimizationProcess MappingQuality AssuranceQuality ImprovementChange ManagementOperational ExcellenceData AnalysisData VisualizationMetrics AnalysisReportingProject CoordinationStakeholder ManagementCross Functional CollaborationSOP DevelopmentMeeting facilitationTraining And DevelopmentBottleneck SolutionsAudit Support
Interested in hiring Tara?
You can contact Tara and 90k+ other talented remote workers on Himalayas.
Message TaraFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
