Paula Estupinan
@paulaestupinan
Detail-oriented quality analyst specializing in healthcare access, compliance, and employee onboarding.
United StatesWhat I'm looking for
I am a detail-oriented quality analyst with progressive experience in healthcare access, quality assurance, and compliance across multi-department organizations. I evaluate work for accuracy, apply policies consistently, lead calibration and training sessions, and communicate findings to leadership to drive reliable operations.
My background includes supporting system go-lives (Epic, Salesforce), investigating workflow discrepancies with Smartsheet, and delivering onboarding and mentorship that improves performance and service continuity. I am pursuing an M.S. in Management – Human Resources to deepen my expertise in employee support and compliance-driven administrative functions.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Weill Cornell Medicine
Jun 2025 - Present (1 year)
Conducts 20–25 daily evaluations across multiple clinical departments to ensure adherence to workflows and policies, led monthly calibration sessions and dispute reviews, and implemented root-cause analysis of scheduling errors to improve consistency and quality.
Patient Access Coordinator
Weill Cornell Medicine
Oct 2021 - Jun 2025 (3 years 8 months)
Supported Salesforce and Epic go-lives, trained and mentored new hires, and maintained scheduling, referrals, and insurance coordination while achieving launch-day service levels above 95% during pilots.
Patient Care Representative
CityMD Urgent Care
Sep 2020 - Oct 2021 (1 year 1 month)
Registered high volumes of patients, verified insurance eligibility, coordinated referrals and authorizations, and maintained accurate, confidential intake documentation to support efficient patient flow.
Education
Degrees, certifications, and relevant coursework
University of Maryland Global Campus
Master of Science in Management, Human Resources Management
Pursuing a Master of Science in Management with a concentration in Human Resources, expected February 2027.
University of Phoenix
Bachelor of Science, Health Administration
Completed a Bachelor of Science in Health Administration, conferred September 2024.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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