Tanysha Ganguly

I am a dynamic, globally-minded Customer Success leader with a proven record in digital transformation for Fortune 500 and high-growth technology companies. I focus on scaling enterprise experiences, optimizing operational efficiency, and driving retention and business growth.

At Lumen Technologies I led customer success and digital transformation strategies for top-tier enterprise clients and achieved 100% client satisfaction by managing all aspects of high-value accounts and driving prompt issue resolution. I developed frameworks that reduced escalation rates by 25% and directed cross-functional service delivery teams to achieve a 75% improvement in response efficiency.

At Think & Learn (BYJU'S) I oversaw operational excellence and CX initiatives for a portfolio of 100+ enterprise accounts, attaining 97% satisfaction rates. I launched Voice of Customer programs, increasing feedback engagement from 60% to 75%, accelerated feature adoption and onboarding, and delivered a 23% boost in team productivity through strategic workflow redesigns.

I blend expertise in AI adoption in CX, prompt engineering, CRM (Salesforce), NPS & CSAT optimization, and product collaboration with a relentless focus on measurable outcomes. I seek leadership opportunities where I can deliver strategic vision, scale enterprise impact, and build high-performing, cross-functional teams.