Tanya User

Manage stay-at-work and leave accommodation requests in support of ADA/ADAAA services, ensuring timely processing and documentation. Coordinate with employees, employers, HR partners, and claims professionals to facilitate workplace accommodation reviews.

Interpreted disability insurance policies with emphasis on other income or offset provisions. Educated claimants on SSDI benefits and coordinated with vendors and attorneys.

Screened potential clients for SSDI/SSI programs and prepared intake documents. Maintained client folders and case data in Prevail and Excel, and communicated with the Social Security Administration.

Handled inbound and outbound member calls, ensuring compliance with HIPAA and company policies. Educated members on employee benefits programs and provided positive customer experiences.

Provided administrative support to attorneys, including scheduling and document preparation. Investigated cases, conducted research, and communicated with the Social Security Administration.

Determined patient eligibility for Medicaid and SSI programs by obtaining financial information. Prepared appeals and represented the health care system in appeal hearings.

Identified social security entitlement programs for claimants and facilitated applications. Interacted with claimants, MCO plans, attorneys, and physicians to complete the application process.

Bachelor of Science in Business Management, graduated in October 2024.

Small Business Management & Entrepreneurship Certificate, completed in October 2024.

Studied Social Science from September 2013 to February 2016.

High school diploma, graduated in June 2011.