At MetLife, I manage short-term disability claims from intake through final determination. I review medical documentation, policy provisions, and benefit requirements to make eligibility decisions.
I work with claimants, healthcare providers, and employers to gather documentation, explain requirements, and resolve complex questions. I also prepare approval and denial determinations and maintain electronic case records.
At the Social Security Administration, I evaluated complex disability claims using medical evidence, vocational information, and federal regulations. I also conducted quality reviews to identify errors and support accurate, consistent determinations.
At Fulton County Public Defender's Office, I prepared legal correspondence and confidential documentation, maintained case files, and coordinated schedules. I hold a Master of Public Administration in Human Resource Management and a Bachelor of Arts in Political Science.
