Alicia Paget

Independently manage complex short- and long-term disability claims by analyzing medical records, occupational demands, and policy provisions to determine eligibility. Make and communicate benefit determinations, calculate and issue accurate payments, and produce concise, defensible claim documentation for claimants, employers, providers, and internal stakeholders.

Reviewed medical and occupational evidence to assess disability eligibility and ongoing disability status, resolving claim issues in compliance with policy and applicable regulatory requirements. Communicated decisions clearly and maintained accurate, policy-aligned documentation.

Supported group disability business through administrative review, documentation verification, and cross-functional coordination to help ensure timely, accurate claim processing. Verified records and performed administrative checks aligned to internal requirements.