Tanyah Smith

My name is Tania Smith, and I am an experienced customer service specialist with a proven track record of delivering exceptional support in remote environments. I excel in managing high-volume inquiries while maintaining customer satisfaction through effective communication and problem-solving skills. My experience includes working with diverse teams and utilizing various remote collaboration tools to ensure seamless customer experiences.

Currently, I work as a Customer Service Specialist at FHCANN and Associates, where I have been recognized for my ability to resolve customer issues efficiently and empathetically. Prior to this, I held a Tier II Customer Service Representative position at Amazon, where I consistently exceeded key performance indicators. My leadership experience as a Team Leader at Rue 21 has further honed my skills in training and managing teams, ensuring that all members are equipped to provide outstanding service.