Jahlysha Samuel

I am a customer-focused support professional with over four years' experience delivering high-quality remote service via phone, email, and chat. I resolve complex issues, troubleshoot account and connectivity problems, and consistently meet service-level metrics while maintaining accurate CRM documentation and high customer satisfaction.

I have experience in technical support, data entry, and frontline retail management, including supervising staff and coordinating daily operations. I bring strong de-escalation, time management, and written and verbal communication skills, and I seek roles where I can apply my remote support expertise to improve customer experience and operational efficiency.