Himalayas logo
JS
Open to opportunities

Jahlysha Samuel

@jahlyshasamuel

Customer-focused remote support professional delivering empathetic technical service.

United States
Message

What I'm looking for

I seek a remote customer- or technical-support role where I can resolve complex issues, maintain high CSAT, and grow into leadership while working in a collaborative, metrics-driven environment.

I am a customer-focused support professional with over four years' experience delivering high-quality remote service via phone, email, and chat. I resolve complex issues, troubleshoot account and connectivity problems, and consistently meet service-level metrics while maintaining accurate CRM documentation and high customer satisfaction.

I have experience in technical support, data entry, and frontline retail management, including supervising staff and coordinating daily operations. I bring strong de-escalation, time management, and written and verbal communication skills, and I seek roles where I can apply my remote support expertise to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IS

Ivanna Eudora Kean High School

High School Diploma, General Education

Completed High School Diploma in 2019 with coursework supporting customer service and workplace readiness.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Jahlysha Samuel - Remote Support Technician - The Dhanani Group | Himalayas