At Fundamento, I lead enterprise customer success for an agentic voice AI platform serving BFSI clients. I own revenue and account health across enterprise accounts, partnering with Product, Engineering, and Sales on deployment execution and stabilization.
At NielsenIQ, I led customer success for the gfknewron SaaS platform across APAC. I managed the customer lifecycle across 50+ accounts and 8 markets, achieving 2X engagement uplift in five months and creating an onboarding playbook that reduced Time-to-First-Value by 25%.
Earlier, I built customer success and research teams at IMARC Services, growing the team from 0 to 12 and generating $800K+ in expansion revenue. Across my roles, I’ve developed customer success playbooks, supported enterprise adoption and renewals, and brought customer insights into product and go-to-market decisions.
