tanmay dhandhukiya

Provide in-person, phone, and remote support for 200+ users by defining and resolving incidents, problems, and events through an IT ticketing system. Deploy and manage end-user devices and perform troubleshooting for LAN/WAN, wireless connectivity, and physical components; escalate major incidents and complex trends to second-level support and management.

Contributed to IT standard operating procedures and maintained up-to-date Knowledge Base documentation to prevent recurring issues. Assisted in diagnosing widespread hardware/software problems, coordinated with external vendors and departments for audio/visual and enterprise communication platforms (Microsoft Teams), and trained staff on new procedures, configurations, and Microsoft 365 applicatio

Scheduled and monitored operating system and software updates, maintaining baseline system configuration control records and end-user hardware/software asset inventory in line with organizational cybersecurity principles. Evaluated group policies for devices and recommended improvements to IT management to make IT processes more efficient, while researching new tools and trends to support continua

Completed the Network Security Architecture program at Fanshawe College, focusing on security architecture concepts and applied network security practices.

Completed the Information Security Management program at Fanshawe College, covering information security management topics and practices.

Earned a Master of Computer Applications from Dharmsinh Desai University, building advanced knowledge in computer applications.