TaNesha Jacobs

Handle incoming customer calls, schedule and manage service appointments, and coordinate communication between customers, dispatchers, and management to ensure timely service and high customer satisfaction.

Managed receivables over 90 days, researched outstanding balances, negotiated payment plans, and processed adjustments while ensuring compliance with patient privacy and billing regulations.

Provided personal care and homemaker services including ADLs, medication reminders, meal preparation, and light household tasks to support patient independence and safety.

Managed front desk operations including patient check-in/out, scheduling, insurance verification, co-payment collection, and medical records while maintaining patient confidentiality.

Provided front office support including patient check-in/out, scheduling, insurance verification, payment collection, and end-of-day closing for cardiology practice.

Greeted patients, scheduled appointments, performed insurance verification, collected co-payments, and ensured completion of intake paperwork to support clinic operations and patient care.

Managed regulatory and commercial accounts, analyzed EOBs to resolve outstanding balances, and processed credit balance refunds to maintain accurate patient accounting.

Coordinated sales seminars, assisted with appointment data entry and administrative tasks to support Medicare outreach and enrollment efforts.

Safely transported students including those with special needs on regular routes and excursions while complying with federal, state, and local transportation regulations.

Provided milieu management, counseling, crisis intervention, and skills-based training to youth to support behavioral stabilization and normalization.

Developed camp curriculum, managed staff hiring and supervision, maintained budgets and safety practices, and ensured inclusive programming for campers with special needs.

Supervised court-ordered visitations, provided family support and resources, and completed mandatory state trainings to assist reunification efforts.

Operated school bus routes and transported students safely for regular routes and special trips while meeting all licensing and safety requirements.

Activities and societies: Dean's List and Honor Roll during academic studies

Completed Associate of Science in Health Sciences via Ultimate Medical Academy in July 2019 with coursework in medical billing, coding, and allied health topics.

Completed high school diploma at William Smith High School in Aurora, CO, graduating in May 1999.