Taneicka Corrodus

Spearheaded the acquisition and retention of business clients, resulting in a 65% increase in portfolio value over 3 years. Provided strategic financial advice to business clients, optimizing their financial operations and improving cash flow. Successfully negotiated and closed complex financial transactions while ensuring compliance with regulatory requirements and internal policies.

Provided exceptional client service to the well-heeled customer segment, quantified by the attainment of excellent scores on all customer service surveys. Improved the profitability of both clients and the business by increasing the scope and depth of the business relationship through cross-selling. Successfully attracted high net worth individuals as new clients, expanding the personal banking po

Successfully managed the day-to-day operations of the branch, overseeing teams to ensure efficient workflow and high customer satisfaction. Implemented effective sales strategies, leading to a 20% increase in cross-selling financial products. Coached and facilitated cross-training of staff to narrow knowledge gaps and prompt staff development.

Oversaw and monitored systems and procedures to ensure full compliance and adherence to all regulatory and operational guidelines, including KYC, AML, and POCA. Managed budgets to contain operational expenses and conducted regular training sessions for staff on compliance and operational best practices. Conducted regular audits to ensure compliance with regulatory standards.

Implemented standards and practices to ensure that service delivery was above customer expectation. Supervised customer service delivery in the branch and coached and trained customer service representatives. Addressed customer complaints in a timely manner.

Grade: Distinction

Completed a Master of Business Administration (MBA) with a specialization in Marketing, earning a distinction. This advanced degree provided comprehensive knowledge in strategic marketing, business development, and financial management.

Grade: Honours Upper Second

Obtained a Bachelor of Sciences (BSc) with Honours, achieving an Upper Second-Class standing. Majored in International Relations and minored in Political Sciences, gaining a strong foundation in global affairs and political systems.