Open to opportunities

Tammy Valencia

@tammyvalencia

Message

Accurate, reliable, and motivated Administrative Clerk with extensive experience.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth in healthcare administration.

I am an experienced Administrative Clerk with a strong background in performing various clerical duties, particularly in the healthcare sector. My career has been marked by my commitment to providing excellent service to patients and ensuring the accuracy of medical reports. I have developed a comprehensive understanding of medical terminology and possess well-honed communication and problem-solving skills.

Throughout my career, I have held various roles, including Supervisor at Verisma, where I monitor employee performance and lead process implementations to enhance business efficiencies. My experience as a Quality Document Specialist at Nuance/Cognizant involved transcribing patient appointments and ensuring the seamless integration of notes into electronic health systems. I pride myself on my ability to work effectively in a team and manage confidential paperwork with the utmost integrity.

My educational background in Health Information Management, combined with my certifications and extensive hands-on experience, positions me as a valuable asset in any administrative capacity. I am eager to leverage my skills in a challenging role that allows me to contribute to the efficiency and effectiveness of healthcare operations.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

Verisma

Aug 2021 - Present (3 years 9 months)

Monitored employee performance to ensure adherence to client turnaround times (SLAs) and escalated issues when necessary. Reviewed and validated monthly reports for accuracy before final review and distribution. Provided backup support to the Manager for calls, agenda updates, and team oversight in their absence.

SLA Management Training Performance Monitoring 1:1 Meetings Employee Onboarding Email Communication

Quality Document Specialist

Nuance/Cognizant

Jun 2021 - Present (3 years 11 months)

Listened to patient appointments for different specialties that have been recorded. Transcribed the recordings and completed office visit notes. Pasted completed notes into the physician electronic health system.

Transcription Medical Terminology Patient Appointments Office Visit Notes

Patient Service Representative

Carondelet Medical Group

Dec 2019 - Present (5 years 5 months)

Obtained and released medical records in accordance with HIPAA compliance. Scanned health documentation into AthenaHealth EHR system in a timely manner. Verified patients’ health insurances and scheduled patient appointments.

HIPAA Athena Health EHR Scheduling

Medical Records Clerk

Corizon Health/Centurion

Apr 2015 - Present (10 years 1 month)

Used Eomis and AIMS for scanning and implementing records into the system. Handled filing and movement of medical files along with their medications and proper paperwork. Analyzed paperwork for CGAR measures, medical record releases, and obtaining authorizations for records.

Eomis Aim Authorization

Medical Records Tech 1

Northwest Medical Center

Apr 2013 - Present (12 years 1 month)

Utilized Cerner (EMR) to scan and quality control records. Validated patient records for cross-referencing in Cerner. Handled breakdown and assembly of outpatient visits and analyzed outpatient clinical visits and preadmission testing for completion.

Cerner Record Scanning Quality Control Validation

Audiology Technician

Tucson Medical Center

Oct 2012 - Present (12 years 7 months)

Screened newborn babies' hearing. Entered recorded information into Pediatrix Software and Epic Web Space.

Newborn Hearing Screening Pediatrix Software Epic Web Space

Medical Assistant

Pima Heart Physicians P.C.

Mar 2012 - Present (13 years 2 months)

Prepared charts for physicians and took vitals. Entered and documented information into patients' charts. Handled pharmacy calls and refilling prescriptions.

Patient Charting Pharmacy Calls

Medical Records Specialist and Receptionist

Pima Heart Physicians P.C.

Nov 2008 - Present (16 years 6 months)

Implemented patients’ paper records to electronic records and managed multiple phone lines. Finalized dictation, scanned and filed medical records. Tasked and faxed nuclear stress test reports to physicians.

Electronic Health Records Fax Patient Check In Out