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@brandiarnold
Compassionate administrative professional with medical-assistant and records expertise.
I am a highly motivated administrative professional with seven years of office support experience and a medical assistant background, trained in ICD-10 coding and medical terminology. I bring organized, detail-oriented work habits and proficiency in Microsoft Office, PeopleSoft, Citrix, SAP, Avatar, Gavers, Webex and related systems to improve records accuracy and customer service.
Throughout roles in vital records, healthcare administration, logistics, and customer service, I have managed document processing, scanning, data entry, case coordination, and constituent communications—reducing errors and streamlining operations. I prioritize empathy, timeliness, and clear communication while supporting teams and patients, and I consistently deliver reliable administrative support and process improvements.
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Work history, roles, and key accomplishments
Focus of GA / Vital Records
Aug 2025 - Nov 2025 (3 months)
Processed vital records requests, registered requests into tracking system, and issued certificates while performing clerical tasks to improve turnaround and accuracy.
RemX / Employbridge / McKesson
Oct 2024 - Mar 2025 (5 months)
Managed patient cases remotely, completed document verifications and coordinated communications between providers and insurers to improve patient satisfaction and reduce costs.
Focus of GA
Jul 2024 - Sep 2024 (2 months)
Maintained and managed database of participant records, scanned EOPs and applications into electronic filing systems, and verified document accuracy to improve record retrieval and security.
GA Regional Hospital
Dec 2023 - Apr 2024 (4 months)
Provided administrative support including scanning/faxing patient records, creating schedules and new-hire packets, and assisting patients and visitors to streamline operations.
Focus of GA / Vital Records (DCSS)
Nov 2022 - May 2023 (6 months)
Reviewed and validated constituent identification and paperwork for vital records processing, reducing administrative errors through careful documentation and interviews.
Randstad / MCI
Jan 2021 - Sep 2022 (1 year 8 months)
Handled customer inquiries remotely, assessed needs for rental assistance applications, and provided case updates and accurate information to customers and caseworkers.
GXO Logistics
Dec 2019 - Feb 2022 (2 years 2 months)
Created and processed orders in Citrix, managed BOL paperwork via scanning and faxing, and coordinated email updates to track shipments and pickups.
Department of Juvenile Justice
Apr 2019 - Sep 2019 (5 months)
Maintained and organized HR files and electronic records, performed data entry, scanning, copying, and retrieval to ensure accurate personnel documentation.
Stepping with Integrity Outpatient Services
Jun 2017 - Jan 2019 (1 year 7 months)
Scheduled patients for procedures and follow-ups, coordinated with insurers for coverage and authorizations, and supported clinic administrative operations.
LogistiCare
Dec 2017 - Jan 2018 (1 month)
Answered insurer calls, scheduled medical transport and appointments, and managed customer service inquiries for medical reservations and coordination.
Chime Solutions
Sep 2016 - Mar 2017 (6 months)
Handled inbound calls for benefits and retirement plan enrollment, explained plan details to employees, and recruited and trained new staff during enrollment periods.
All Clinical Labs
Jan 2014 - Apr 2014 (3 months)
Performed patient vitals, drug screens and assisted with phlebotomy under supervision while documenting patient progress and handling administrative duties.
The Paradise Shop
Mar 2013 - Nov 2013 (8 months)
Managed orders, refunds, and exchanges, resolved customer complaints across channels, and handled payment transactions to ensure customer satisfaction.
Degrees, certifications, and relevant coursework
Bachelor of Science, Business Management
2024 - 2025
Pursued Business Management coursework online through University of Phoenix beginning January 2024 through August 2025.
Medical Assistant, Medical Assisting
2013 - 2013
Completed Medical Assistant training at Everest College in December 2013 with coursework in clinical and administrative medical procedures.
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