Brandi Arnold

Processed vital records requests, registered requests into tracking system, and issued certificates while performing clerical tasks to improve turnaround and accuracy.

Managed patient cases remotely, completed document verifications and coordinated communications between providers and insurers to improve patient satisfaction and reduce costs.

Maintained and managed database of participant records, scanned EOPs and applications into electronic filing systems, and verified document accuracy to improve record retrieval and security.

Provided administrative support including scanning/faxing patient records, creating schedules and new-hire packets, and assisting patients and visitors to streamline operations.

Reviewed and validated constituent identification and paperwork for vital records processing, reducing administrative errors through careful documentation and interviews.

Handled customer inquiries remotely, assessed needs for rental assistance applications, and provided case updates and accurate information to customers and caseworkers.

Created and processed orders in Citrix, managed BOL paperwork via scanning and faxing, and coordinated email updates to track shipments and pickups.

Maintained and organized HR files and electronic records, performed data entry, scanning, copying, and retrieval to ensure accurate personnel documentation.

Scheduled patients for procedures and follow-ups, coordinated with insurers for coverage and authorizations, and supported clinic administrative operations.

Answered insurer calls, scheduled medical transport and appointments, and managed customer service inquiries for medical reservations and coordination.

Handled inbound calls for benefits and retirement plan enrollment, explained plan details to employees, and recruited and trained new staff during enrollment periods.

Performed patient vitals, drug screens and assisted with phlebotomy under supervision while documenting patient progress and handling administrative duties.

Managed orders, refunds, and exchanges, resolved customer complaints across channels, and handled payment transactions to ensure customer satisfaction.

Pursued Business Management coursework online through University of Phoenix beginning January 2024 through August 2025.

Completed Medical Assistant training at Everest College in December 2013 with coursework in clinical and administrative medical procedures.