Jolissa Reed

Reviewed, analyzed, and abstracted patient medical records while maintaining strict HIPAA compliance and data accuracy in remote EMR/EHR environments. Navigated multiple systems to retrieve, verify, and document information, resolve discrepancies, and support healthcare reporting, quality review, and clinical operations.

Coordinated resident communications, scheduling, vendor services, and administrative operations in a high-volume multifamily environment. Managed compliance documentation, reports, and data entry using Yardi and MRI, serving as a primary point of contact for issue resolution and workflow coordination.

Processed prescription lens orders with high accuracy by reviewing prescription details, entering order data, and coordinating fulfillment with optical providers. Maintained client relationships through effective communication and issue resolution while supporting timely, accurate order processing.

Assisted Medicare and Medicaid members with healthcare inquiries, benefits/eligibility, and claims support while maintaining confidentiality and compliance with sensitive healthcare information. Documented interactions across multiple systems and resolved member concerns with accuracy and empathy in a fast-paced environment.

Supported cross-functional operations, reporting, onboarding coordination, and administrative workflows for sales leadership and internal teams. Maintained system accuracy and documentation within Salesforce and internal platforms while multitasking in a fast-paced corporate environment.