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Mark Bowman

@markbowman

Delta Ramp Agent at Unifi Avalon who directs aircraft movements and supports airport safety operations.

United States
Message

At Unifi Avalon, I direct aircraft arrivals, departures, and repositioning in compliance with FAA and safety standards. I also perform wing walker duties during pushbacks, operate ground support equipment, and report safety and security hazards.

At ElevanceHealth, I reviewed patient records for HEDIS measure adherence and supported audit readiness through accurate documentation and quality data analysis. Earlier, as a Toll Supervisor at Port Authority of NY&NJ, I supervised daily operations, trained staff, and improved operational throughput by optimizing traffic flow and staffing allocation.

Experience

Work history, roles, and key accomplishments

Millennium Trust Company logoMC

Customer Service Representative

Millennium Trust Company

Aug 2022 - Oct 2022 (2 months)

Resolved high-volume client account inquiries with professional clarity, preserving data security and policy compliance. Handled multiple concurrent requests with accurate record keeping.

Port Authority of NY & NJ logoPN

Toll Collector

Port Authority of NY & NJ

May 2011 - Aug 2017 (6 years 3 months)

Delivered consistent customer service in a high-volume, fast-paced public-facing environment. Handled cash transactions with precision and accountability.

Education

Degrees, certifications, and relevant coursework

SE

School of Cooperative Technical Education

GED, General Education

Earned a GED from the School of Cooperative Technical Education.

Tech stack

Software and tools used professionally

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