Tamika Reed

Process and route orders for Home Depot and Lowe's using TMS and Blue Yonder, maintaining on-time metrics of 85%+ and exceeding Southern region KPIs while forecasting daily financial impact of shipped loads.

Planned distribution of bulk gases (argon, nitrogen, oxygen) by analyzing tank levels and usage patterns, creating routes with Fleetwise and coordinating pipeline supply to prevent safety-critical interruptions.

Assisted policyholders with billing, coverage, and claims via Zendesk, handled inbound/outbound calls and live chat, processed refunds using Stripe, and maintained records while leveraging Mixpanel for troubleshooting.

Served as customer liaison to resolve account issues, promote company objectives, and maintain service quality across customer accounts.

Coordinated truck shipments and compliance by printing bills of lading, reconciling Certificates of Analysis, and distributing placards to ensure safe, timely transport.

Managed order entry, workflow assignment, and shipment verification using Salesforce, Oracle, SAP and AS400 to ensure timely and accurate deliveries and researched failed orders to prevent recurrence.

Assisted customers with account maintenance, processed credit transactions, and analyzed fraudulent charges to protect client accounts and bank assets.

Pursued associate-level coursework in business at Joliet Junior College beginning May 2020.