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Malika Thompson

@malikathompson

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Detail-oriented logistics and warehouse specialist driving efficient shipping, inventory, and team performance.

United States

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What I'm looking for

I'm seeking a logistics/warehouse leadership role to improve operations, lead teams, streamline fulfillment with WMS/SAP/Excel, and work in a safety-focused, collaborative company that supports growth.

I am a detail-oriented logistics and warehouse specialist with 8+ years of experience managing shipping, receiving, and inventory across high-volume distribution centers.

I use WMS, ERP, SAP, RF units, and Excel to manage order fulfillment, create Bills of Lading, track productivity metrics, and produce operational reports. I coordinate with dispatch, yard drivers, and cross-functional teams to ensure timely movement of goods.

As a Team Lead at Target and a Team Lead - Shipping at Medline, I trained staff on powered equipment and safety standards, led teams to meet shipping targets, and improved efficiency through audits and process improvements.

I serve on Safety and Engagement Committees, support team morale, and prioritize compliance and continuous improvement. I seek opportunities to drive operational excellence, mentor staff, and contribute to a safe, collaborative workplace.

Experience

Work history, roles, and key accomplishments

Current

Team Lead - Shipping

Current

Medline Industries

Jan 2024 - Present (1 year 7 months)

Coordinate shipping schedules and create Bills of Lading to meet medical supplies delivery timelines; track productivity metrics and conduct safety audits to improve warehouse compliance and throughput.

WMS SAP Excel order fulfillment Team Leadership

Supply Chain & Logistics Team Lead

Target

Dec 2016 - Oct 2023 (6 years 10 months)

Oversaw outbound and inbound shipping/receiving operations, including loading/unloading freight and managing staffed shifts to meet shipping targets. Trained new staff on powered equipment and RF units while conducting audits to maintain inventory accuracy and safety standards.

Staff Training Operations Management

Supply Chain & Logistics Team Lead

Target Distribution Center

Dec 2016 - Oct 2023 (6 years 10 months)

Oversaw outbound and inbound shipping/receiving operations, trained staff on powered equipment and RF units, and managed staffing and productivity checks to meet shipping targets and maintain inventory accuracy.

Staff Training Inventory Management Process Improvement

Customer Service Representative

Maximus

May 2015 - Dec 2016 (1 year 7 months)

Handled customer inquiries, processed orders and refunds, logged CRM interactions, and assisted with training to improve resolution accuracy and team performance.

Customer Service CRM Order Processing Escalation Management Documentation Training

Assistant/Secretary

A Step Above Lawn Service

Nov 2014 - Apr 2015 (5 months)

Managed calendars, scheduling, processed payments, maintained client records, and provided administrative support to leadership to ensure smooth operations.

Administrative Support Scheduling Records Management Payment Processing Communication

Call Center Representative

Convergys

Jan 2011 - Dec 2013 (2 years 11 months)

Processed orders, refunds, and vendor communications; logged calls into CRM and resolved escalated issues to improve customer satisfaction and data accuracy.

CRM Order Processing Refunds Data Entry