Tina Jones

Managed a $50M+ marketplace partner order book, ensuring optimal delivery performance and reducing late shipments by 22%, directly supporting seasonal revenue goals and consumer satisfaction. Collaborated cross-functionally with transportation, logistics, and sales partners to improve end-to-end order flow, resulting in a 15% increase in on-time delivery and better alignment with financial objecti

Delivered forward-looking supply chain insights by partnering with business analysts to forecast shipping goals, which helped mitigate inventory build-up and aligned planning with demand signals. Spearheaded partner order writing workshops, improving partner adherence to routing guides and vendor agreements, leading to a 30% improvement in first-time fulfillment compliance.

Drove a 20% improvement in vendor responsiveness by addressing performance gaps surfaced in customer feedback and order delays, leading to faster resolution cycles. Initiated new reporting enhancements that enabled better visibility into vendor performance and customer support trends, driving actionable insights for team and leadership.

Enhanced vendor accountability by analyzing weekly performance reports and enforcing compliance with service level agreements (SLAs). Trained and mentored new Supply Chain Specialist I team members, contributing to a 100% onboarding success rate and faster team ramp-up during peak seasons.

Graduated with a Bachelor of Science in Business Administration, specializing in Logistics and Supply Management. This program provided a strong foundation in supply chain principles and practices.