Marwa Khan

Led and drove the production of a team of 20 Senior Processing Executives for the Dragon Ambient eXperience (DAX) AI software. Managed operations for a large healthcare clinic, ensuring provider instructions were accurately implemented and electronic health records were meticulously documented.

Managed 25+ Quality Documentation Specialists for the DAX program, maintaining high standards of documentation quality. Leveraged DAX Analytics and DAX Insights to monitor and improve turnaround times, quality metrics, and performance metrics for Quality Documentation Specialists by at least 30%.

Collaborated in real-time with physicians, specialists, and care teams to complete accurate documentation of clinic visits. Led the conversion of new/critical accounts as a Special Teams QDS, ensuring seamless integration and high-quality documentation.

Supported 50+ healthcare providers and patients by mastering medical documentation and utilizing advanced EHR systems to create comprehensive summaries of patient encounters. Leveraged new technologies to enhance the accuracy and efficiency of medical documentation processes.

Independently performed specimen preparation and analysis, quality control, and assay acceptability in the Biochemistry and Genetics Lab. Evaluated data and worklists, entered and released results, and maintained and troubleshooted laboratory equipment.

Leveraged expertise to make significant decisions, maintaining the analytical accuracy of laboratory tests on human specimens. Conducted highly complex immunofluorometric immunoreactive trypsinogen (IRT), 17-hydroxyprogesterone (17-OHP), thyroxine (T4), and thyroid stimulating hormone (TSH) analyses on high-volume neonatal screening specimens.

Supported the Container Preparation Group as a Lead Laboratory Technician, working under limited supervision to ensure the quality of newborn screening supplies and specimen kits. Monitored the quality control of screeningsupplies and specimen kits, maintaining the highest standards for newborn genetic disorder testing across Texas.

Consulted with pharmacists to input customer/prescription data into the electronic record system, ensuring accuracy and efficiency. Attended to patient needs, providing excellent customer service and support.

Completed various customer transactions, including deposits, check cashing, withdrawals, and selling cashier's checks. Performed bank duties such as counting and packaging coins and currency, ensuring accurate cash handling.

Filled and labelled prescriptions, managed medication inventory, and performed precise pharmacy calculations. Resolved issues with insurance companies, ensuring seamless service for patients.

Completed a program focused on data science and business analytics at the University of Texas at Austin's McCombs Business School.

Grade: Summa Cum Laude

Earned a Master's degree in Healthcare Administration, graduating Summa Cum Laude. This program provided advanced knowledge in managing healthcare systems and operations.

Grade: Magna Cum Laude

Activities and societies: Rho Theta Sigma Honor Society, Student Advisory Board Member

Completed a Bachelor of Science in Cell/Molecular Biology, graduating Magna Cum Laude. Achieved Dean’s Honor Roll and President’s Honor Roll recognition.

Grade: Deans Honor Roll & President’s Honor Roll

Obtained an Associate of Science in Biology. Recognized on both the Dean’s Honor Roll and President’s Honor Roll.