Open to opportunities

Tamer Salama

@tamersalama

Message

I drive enterprise SaaS adoption, retention, and expansion through customer success leadership.

United States

Message

What I'm looking for

I'm looking to lead customer success and digital transformation initiatives where I can improve retention, expand enterprise adoption, build high-performing teams, and create measurable value through strong client and cross-functional partnerships.

I've led customer success and digital transformation at Mobideo, partnering with Fortune 500 clients including DOW to expand SaaS deployments from pilots to enterprise-wide agreements. I increased site adoption by 300%, improved client retention by 25%, and helped achieve 98% customer satisfaction.

I bring enterprise consulting experience from Accenture, Avanade, Aramco, and Enterprise Products, spanning requirements, functional design, integrations, project delivery, and application development. I work closely with clients, Sales, and cross-functional teams to turn complex business needs into measurable value and long-term partnerships.

Experience

Work history, roles, and key accomplishments

Customer Success and Digital Customer Success Team Lead

Mobideo

May 2017 - Jul 2026 (9 years 2 months)

Led enterprise client relationships and drove SaaS adoption, expanding usage from one refinery to four sites and achieving a 300% increase in site adoption. Managed a team of Customer Success Managers and collaborated with Sales to drive retention and growth.

Customer Success Stakeholder Management Team Leadership Retention Data Analysis Dashboard Development Primavera P6 Mobideo SAM