Open to opportunities

Tamar Clemente

@tamarclemente

Message

Bilingual healthcare customer service specialist skilled in scheduling, Medicaid billing, and patient communication.

United States

Message

What I'm looking for

I’m seeking a patient-focused healthcare role involving scheduling or billing where I can use my bilingual skills, Medicaid experience, and strong phone-based customer service to improve access and operations.

I am a bilingual healthcare customer service specialist with extensive experience in medical scheduling, Medicaid billing, and call center operations. I have worked remotely and on-site scheduling vaccinations and appointments, submitting Medicaid claims, researching claim statuses, and providing patient guidance while regularly communicating in Spanish when needed.

I prioritize accuracy, patient service, and efficient coordination with clinical and administrative teams. My background includes temporary and permanent roles supporting healthcare access, answering high-volume calls, using digital mapping and scheduling systems, and collaborating with Medicaid and imaging departments to ensure timely patient care.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Octiva Healthcare

Nov 2023 - Present (1 year 10 months)

Answer telephone calls in a healthcare call center, schedule dental and medical appointments, and transfer calls to appropriate staff while using Microsoft Teams for coordination.

Customer Service Scheduling Call Transfer Microsoft Teams Remote Work Spanish

Answering Service Agent

Answerphone of America

May 2023 - Oct 2023 (5 months)

Answered calls from customers requesting emergency or medical services, transferred calls to appropriate staff, recorded demographics, and communicated in Spanish as needed.

Answering Service Patient Intake Data Entry Spanish Answering Services Customer Communications Emergency Services

COVID-19 Vaccine Scheduler

DataStaff

Jan 2021 - Jul 2021 (6 months)

Scheduled COVID-19 vaccinations across New York state, searched for nearest vaccination sites, recorded patient demographics, and instructed patients on arrival procedures while communicating in Spanish as needed.

Vaccine Scheduling Patient Registration Map GIS Lookup Data Entry Temporary Staffing

Medicaid Biller/Scheduler

Lake Norman Regional Medical Center

Aug 2011 - Feb 2016 (4 years 6 months)

Submitted claims to South Carolina Medicaid, maintained daily contact to track claim statuses and requested payments, researched claims to ensure payment, and scheduled imaging procedures.

Payment Tracking Scheduling Medical Billing Healthcare Administration