Tamara Simonovic
@tamarasimonovic
I am a healthcare operations leader specializing in radiology scheduling, patient access, and HIPAA-compliant team management.
United StatesWhat I'm looking for
I am an experienced healthcare support professional with over five years leading radiology scheduling and patient access operations for U.S. patients. I supervise scheduling teams, train staff on EMR systems like Epic and Cerner, and ensure strict HIPAA compliance while monitoring call center metrics and SLAs.
I reduced appointment errors by 30% through quality checks and standard call scripts, and I manage high-volume inbound scheduling with empathy and accuracy. I am actively seeking a remote healthcare operations or support leadership role where I can optimize appointment workflows and scale team performance.
Experience
Work history, roles, and key accomplishments
Team Leader, Radiology Scheduling
Loyola University Medical Center
Jan 2024 - Present (1 year 7 months)
Supervise a team of 6+ radiology scheduling agents, monitor call center metrics and SLAs, and have reduced appointment errors by 30% through implementation of quality checks and standardized call scripts. Train staff on EMR systems and HIPAA standards, serve as escalation point, and collaborate with radiologists and technicians to streamline workflows.
Education
Degrees, certifications, and relevant coursework
University of Belgrade
Bachelor's Degree, Healthcare Management
Pursing a Bachelor's degree in Healthcare Management at the University of Belgrade, focusing on healthcare operations and administration.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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