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KJ M

@kjm

Experienced manager and referral specialist Coordinator driving operational efficiency and patient access. Remote only full time days EST.

United States

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What I'm looking for

I seek a role where I can lead referral or operations, improve workflows and patient access, mentor staff, and work autonomously—remote-friendly preferred.

I am a results-driven radiology and referral management professional with over 12 years of leadership and administrative experience in hospital and ambulatory care settings. I excel at streamlining workflows, implementing quality improvement initiatives, and optimizing team performance to enhance patient care.

In recent roles I led referral management and preauthorization teams, achieving high productivity and revenue impact through process improvements and effective use of tools like Evicore and EPIC. I partner closely with clinical teams to remove barriers to care and improve outcomes.

My background includes radiology department management, scheduling and payroll oversight, billing and coding operations, and hands-on technologist experience in high-acuity environments. I am proficient with EPIC, IDX, Centricity, ADP, and Microsoft Office.

I thrive in autonomous and remote roles, deliver strong customer service to patients and providers, and mentor staff to foster professional growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Preauthorization Specialist

Advantage Care Physicians

Apr 2020 - Dec 2024 (4 years 8 months)

Led preauthorization and referral management processes across multiple locations, achieving 99% productivity in Evicore workflows and reducing authorization delays to improve patient access and revenue capture.

Referral Management EviCore Epic Insurance Verification Patient Education Data Reporting Customer Service

Concierge Referral Coordinator

Advantage Care Physicians

Sep 2017 - Apr 2020 (2 years 7 months)

Coordinated external specialist referrals and managed EPIC referral queues daily, streamlining referral routing and liaison communication to reduce delays in outpatient care.

Epic Scheduling Provider Liaison Cross Functional Collaboration

Associate Manager

ProHEALTH Urgent Care

Aug 2015 - Jun 2017 (1 year 10 months)

Managed billing, payroll, and medical coding across two sites, optimized staff scheduling using IDX/Centricity, and resolved complex workers' compensation claims to maintain compliance and operational efficiency.

Billing Medical Coding IDX Centric Scheduling Workers’ Compensation Patient Relations

Radiology Manager

Beth Israel Medical Center

Dec 2008 - Aug 2015 (6 years 8 months)

Directed radiology department operations, policy implementation, staffing, scheduling, and education initiatives to improve compliance and patient care across hospital services.

Scheduling Policy Development Staff Training Payroll Patient Coordination Quality Improvement Clinical Education

Radiology Technologist

Muhlenberg Regional Medical

Dec 2002 - Jul 2008 (5 years 7 months)

Performed diagnostic and interventional radiology procedures in a 500-bed teaching hospital, supported Level I trauma cases, and managed technician staffing and coverage.

Radiology Fluoroscopy Trauma Imaging Staffing Patient Care Procedural Support