Rachel Smith
@rachelsmith1
I lead healthcare patient access and contact center operations that improve service delivery.
United StatesWhat I'm looking for
I've led Patient Access and contact center operations supporting more than 90,000 annual patient interactions across high-volume healthcare organizations.
At Radiology Partners – Radiology Affiliates Imaging, I grew from Receptionist to Call Center Manager and led a 30-person department of schedulers, insurance verification associates, and leadership staff.
I increased service levels from 60% to 98% and reduced call abandonment from 20% to 3% through workforce planning, KPI reporting, staffing forecasts, and process improvement.
Most recently at Princeton Radiology, I managed scheduling coverage, served as a patient and physician-office escalation point, and trained teams as a Royal RIS Solutions Super User.
Experience
Work history, roles, and key accomplishments
Scheduling Manager
Princeton Radiology
Jan 2026 - May 2026 (4 months)
Served as primary escalation point for patients and physician offices. Managed schedules, attendance, PTO approvals, and workforce coverage, and supported change management and operational transition activities.
Education
Degrees, certifications, and relevant coursework
Thomas Edison State University
Product Management and Information Technology
Pursuing a degree in Product Management and Information Technology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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