Tamara Roka
@tamararoka
Dedicated educator and customer service professional with diverse experience.
United KingdomWhat I'm looking for
I am Tamara Roka, a dedicated professional with a rich background in education, retail, and hospitality. My journey has equipped me with a diverse skill set, allowing me to thrive in customer-facing roles. I take pride in my ability to communicate effectively and build relationships, whether I'm teaching English to refugees or serving drinks in a bustling bar.
My experience as an English teacher for Ukrainian refugees was particularly rewarding, as I was able to witness firsthand the growth and development of my students. I prepared engaging lesson plans and fostered a supportive learning environment, which not only enhanced their language skills but also boosted their confidence. In the hospitality sector, I have honed my customer service skills, ensuring that guests have a pleasant experience while managing the fast-paced demands of the industry.
Experience
Work history, roles, and key accomplishments
Bartender
The Lost and Found
Nov 2024 - Dec 2024 (1 month)
Worked as a Christmas temp bartender providing excellent customer service in a fast-paced environment. Responsibilities included preparing and serving drinks, learning the menu, and collaborating effectively with bar staff.
English Teacher, Course Leader
Afghanistan and Central Asian Association
Jun 2023 - Jul 2023 (1 month)
Led an 8-week English course for Ukrainian refugees, preparing lesson plans, sourcing resources, and assessing student progress while fostering supportive relationships.
Hotel Receptionist
Queens Court Hotel
Jan 2022 - Jun 2023 (1 year 5 months)
Managed guest check-ins and check-outs, handled bookings and queries, and ensured a pleasant stay for guests by addressing complaints and maintaining hotel operations.
Bartender
Java Bar, Bristol
Jun 2022 - Dec 2022 (6 months)
Provided customer service as a bartender, preparing and serving drinks in a busy environment while ensuring effective communication with team members.
Customer Service Assistant
Dominos Pizza, Exeter
Oct 2020 - Oct 2021 (1 year)
Handled customer orders and payments, organized deliveries, and addressed complaints while maintaining a high level of service.
Breakfast Waiter and Housekeeper
Queens Court Hotel, Exeter
Feb 2018 - Oct 2020 (2 years 8 months)
Served breakfast to guests, maintained cleanliness in hotel rooms, and ensured high standards of service during catering events.
Education
Degrees, certifications, and relevant coursework
Tamara hasn't added their education
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Availability
Location
United KingdomAuthorized to work in
Job categories
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