TJTamara Jovanov
@tamarajovanov
Senior Fraud Detection Specialist with expertise in fraud prevention.
SerbiaWhat I'm looking for
My name is Tamara Jovanov, and I am a dedicated Senior Fraud Detection Specialist with over seven years of experience in the field. I have a strong background in resolving bank complaints and transaction disputes, preventing fraud, and analyzing suspicious behavioral patterns. My journey in this domain began as a Customer Support Representative, where I honed my communication skills and developed a keen eye for identifying fraudulent activities.
Throughout my career at First Beat Media Inc., I have progressed from a Customer Support Representative to a Fraud Specialist, and now to my current role as a Senior Fraud Detection Specialist. I take pride in my ability to work collaboratively with the Customer Support team to resolve complex fraud claims and ensure a secure environment for our users. My educational background in Spanish language and literature has equipped me with strong analytical skills and attention to detail, which I apply in my daily tasks to prevent fraud and identity theft effectively.
Experience
Work history, roles, and key accomplishments
Senior Fraud Detection Specialist
First Beat Media Inc.
May 2022 - Present (3 years 2 months)
Resolved bank complaints and transaction disputes, preventing fraud and account takeovers. Analyzed suspicious behavioral patterns of users and managed chargeback situations.
Fraud Specialist
First Beat Media Inc.
Oct 2019 - Present (5 years 9 months)
Prevented fraud and identity theft by identifying suspicious patterns. Verified transactions and resolved chargeback requests, addressing system and user reports.
Customer Support Representative
First Beat Media Inc.
Feb 2018 - Present (7 years 5 months)
Communicated directly with customers via phone, LiveChat, and email. Resolved problems related to user accounts efficiently and effectively.
Private Language Tutor
Self Employed
Jan 2014 - Present (11 years 6 months)
Provided private lessons in Spanish and English to students. Developed customized lesson plans to meet individual learning needs.
Cultural Activities Volunteer
Faculty of Philology and Arts
Jan 2013 - Present (12 years 6 months)
Participated in the organization of various cultural activities. Contributed to events such as Book Day and Spanish Language Day.
Education
Degrees, certifications, and relevant coursework
FKFaculty of Philology and Arts, University of Kragujevac
Master's Degree, Spanish Language and Spanish Literature
Completed a Master's degree in Spanish Language and Spanish Literature. The program focused on advanced studies in linguistics and literary analysis.
FKFaculty of Philology and Arts, University of Kragujevac
Bachelor's Degree, Spanish Language and Hispanic Literature
Activities and societies: Participation in the organization of cultural activities at the Faculty of Philology and Arts (Book Day, Spanish Language Day)
Undertook a four-year program in Spanish Language and Hispanic Literature. Gained comprehensive knowledge of Spanish linguistics, literature, and culture.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Social media
Job categories
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