Kenan Cama

I’m a customer support and client service professional with more than six years across sales operations, fraud prevention, customer relations, and virtual assistance. I support clients across North America, handling complex inquiries, document verification processes, and operational support in fast-paced remote environments.

In my current role as a Customer Support Operations Virtual Assistance Fraud Prevention and Risk Specialist / Virtual Assistant, I provide administrative and operational support for clients across the United States and Canada—managing client communication, scheduling, document coordination, and follow-up. Previously at MDG Canada Inc., I reviewed and verified loan documentation, identified inconsistencies and suspicious patterns, and performed identity and document verification aligned with internal CRM and compliance procedures, while maintaining accurate case records and collaborating with customer support, underwriting, and operations teams. I also led a customer service and sales team, coaching for consistent service quality and contributing to customer retention and sales performance.