Tallena Cox

I've handled claims adjudication and customer issue resolution at Florida Blue, processing Medicare claims, other-party liability information, authorizations, duplicate claims, audits, and pricing reviews.

I use Claims Connect, Provider Connect, Customer Connect, and Workflow to resolve entry exceptions and rekeys. I meet daily, weekly, and monthly written-work targets while communicating clearly with customers in writing and verbally.

I've served as a go-to contact for peers with difficult questions when team leads and supervisors were unavailable, and I provide feedback to improve claims-processing guidelines.

My additional experience includes supporting customers and inventory at Beauty Supply USA and sorting, packaging, and moving orders at Amazon while maintaining safety, organization, and daily performance targets.