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Talent Ngwenya

@talentngwenya

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Operations and HR professional driving efficiency, stakeholder engagement, and data-informed decision-making.

Eswatini

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What I'm looking for

I seek a role combining operations and HR where I can improve efficiency, implement data-driven processes, mentor teams, and deliver measurable cost and engagement improvements.

I am a results-driven Operations and HR professional with proven experience streamlining processes, developing policy, and leading cross-functional teams to improve performance and reduce costs. I combine practical HR expertise—from recruitment to payroll—with strong operational oversight across events, vendor management, and finance.

In prior roles I increased client and stakeholder engagement by 70%, cut costs by 20%, expanded client bases, and implemented KPIs and performance-monitoring systems. I led logistics for large-scale events (500+ attendees), negotiated vendor contracts, and drove digital transformation of HR records and filing systems.

I am expanding my technical skills in data analysis and programming (Python, pandas, Excel analytics) to bring data-driven insight to operations and HR. I seek opportunities where I can improve organizational efficiency, support people-centered processes, and contribute measurable business impact.

Experience

Work history, roles, and key accomplishments

Operations Officer & HR Lead

SwaziLounge

Oct 2024 - May 2025 (7 months)

Led operations and HR functions, increasing client and stakeholder engagement by 70%, introducing KPIs and performance monitoring, and cutting costs by 20% through strategic financial planning and policy implementation.

Operations Management HR Policies KPIs Financial Planning Stakeholder Engagement Event Management

Marketing and Sales Representative

Lourie Technologies

Mar 2024 - Oct 2024 (7 months)

Expanded client base by 30% and increased revenue by 25% through targeted sales strategies and strengthened customer relations delivering a 90% client satisfaction rating.

Sales Strategy Client Acquisition Customer Relationship Management & Compliance Product Solutions Revenue Growth Customer Satisfaction

Electoral Clerk

Municipal Council of Manzini

Dec 2022 - Jun 2023 (6 months)

Ensured accurate voter registration and compliance with electoral laws, trained election workers on procedures, and provided administrative support for election operations.

Voter Registration & Compliance Training Administrative Support

HR Assistant & Operations Officer

Mo’Craddle Group

Sep 2019 - Aug 2021 (1 year 11 months)

Coordinated logistics for large corporate events (500+ attendees), managed payroll and onboarding across international protocols, negotiated vendor contracts and reduced overhead by 15% while digitizing HR records.

Payroll Processing Onboarding HRIS

Human Resource Intern

Municipal Council of Manzini

Jun 2019 - Aug 2019 (2 months)

Streamlined recruitment processes to increase hiring efficiency by 15%, coordinated training sessions and workplace wellness workshops, and assisted with event planning and conflict resolution.

Recruitment Onboarding Employee Engagement Process Improvement

Human Resource Intern

Ministry of Public Works & Transport

Jun 2017 - Aug 2017 (2 months)

Provided HR administrative support including compliance documentation and personnel record maintenance, and supported onboarding and employee welfare initiatives.

HR & Administration & Compliance Personnel Records Onboarding Employee Engagement