Phephile Dlamini

Coordinated travel and logistics for regional teams and international participants, managing a budget exceeding $200,000. Oversaw vendor selection and procurement, leading to 15% cost savings, and coordinated large-scale events for up to 300 participants from 21 countries.

Provided administrative and executive support to the Country Director and 6 Directors, enhancing operational efficiency. Managed communication flow, appointment scheduling, and travel arrangements, improving response times by 30%.

Handled incoming calls and general office communications professionally, ensuring timely responses. Managed bookings and boardroom schedules via MS Outlook, optimizing room utilization by 40%.

Promoted the brand through effective marketing strategies and client engagement, resulting in a 20% increase in customer base. Supervised kitchen staff and ensured food quality control, maintaining hygiene standards.

Created client leads, prepared quotations, and executed sales strategies, achieving over 25% increase in sales revenue. Presented marketing materials and promoted the brand across various channels.

Registered voters and ensured adherence to electoral procedures, contributing to a smooth electoral process.

Managed appointment bookings, customer service, and general front-desk duties, significantly improving customer satisfaction.

Created clients and managed existing client relationships, enhancing customer retention rates. Handled customer queries and invoicing, contributing to efficient revenue collection.

Marketed IT products and services while providing basic tech support, leading to increased customer satisfaction and repeat business. Created sales via direct sales approach, surpassing sales targets consistently.

Assisted customers and conducted stock-taking, improving inventory accuracy and customer service.

Conducted field data collection and report proofreading, ensuring data integrity and accuracy.

Distributed correspondence, screened calls, and coordinated office communications, improving office efficiency.

Earned a Certificate in Project Management for Development Professionals in November 2023.

Completed the Fundamentals of Project Planning & Management course in March 2021.

Completed a Diploma in Public Relations, gaining skills in communication and media relations.

Completed a Diploma in Secretarial and Administration, developing administrative and office management skills.

Earned a Certificate in Helpdesk Planning & Improving Customer Care Services in 2007.

Earned an IGCSE Certificate, completing secondary education.