Nilawe Khumalo
@nilawekhumalo
HR professional specializing in HR administration, recruitment, and employee engagement.
EswatiniWhat I'm looking for
I am an HR and administrative professional with a BA in Psychology and a Human Resource Management qualification, focused on driving organizational objectives through effective HR practices and clear communication.
I have hands-on experience across HR administration, recruitment, onboarding, training facilitation, employee relations, and call centre operations, having supported HR processes at Eswatini Electricity Company and worked in service-driven environments.
My background includes project coordination, event management, research support, and HR analytics; I deliver accurate record-keeping, data-informed reporting, and practical change management support.
I bring strong interpersonal skills, problem-solving, and a commitment to workforce development and employee wellbeing, and I seek roles where I can contribute to effective HR operations and staff growth.
Experience
Work history, roles, and key accomplishments
Graduate Intern
Eswatini Electricity Company
May 2023 - Present (2 years 8 months)
Supported HR operations including employee records, recruitment coordination, onboarding, training initiatives, and HR reporting to improve HR operational efficiency.
Call Centre Agent
[Company Name]
Jun 2022 - May 2023 (11 months)
Handled inbound and outbound customer interactions, managed CRM records, and assisted with billing and order processing, contributing to team service-quality and efficiency targets.
HR Clerk
Swaziland National Association of Teachers
Feb 2022 - Jul 2022 (5 months)
Coordinated HR and program operations by managing employee records, facilitating change management and staff wellness programs, and producing project reports to align stakeholders.
Research Assistant
Eswatini Anti Venom Foundation
Mar 2021 - Jan 2022 (10 months)
Assisted in data collection, analysis, and reporting for research projects, developed survey and evaluation tools, and delivered insights to support decision-making.
Events Coordinator
Ntentions Investments
Jun 2019 - Feb 2021 (1 year 8 months)
Planned and coordinated events, workshops, and training sessions, managing logistics, budgets, timelines, and stakeholder coordination to improve engagement outcomes.
Life Skills Mentor
Ministry of Health
Jan 2015 - Dec 2016 (1 year 11 months)
Delivered life skills training and psychoeducation to students and communities, facilitated counselling sessions, and supported stress and crisis management interventions.
Education
Degrees, certifications, and relevant coursework
UTUniversity of Cape Town
Human Resource Management
Completed a Human Resource Management qualification at the University of Cape Town, focusing on HR administration and workforce development.
Eswatini Medical Christian University
Bachelor of Arts, Psychology
Completed a Bachelor of Arts in Psychology with coursework and practical experience relevant to counselling and behavioural development.
National Institute of Health Research
Good Clinical Practice Certificate, Clinical Research
Completed training in Good Clinical Practice to support research ethics and standards in clinical and study settings.
Ministry of Health
Life Skills Mentor Certificate, Life Skills Education
2015 - 2015
Served as a Life Skills Mentor with training focused on delivering life skills education and psychoeducation to communities and schools.
Availability
Location
EswatiniAuthorized to work in
Social media
Job categories
Skills
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